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theashofourfriends
Participant
October 16, 2018
Answered

Export looks like an old broken tube TV...that's the only way I can describe it

  • October 16, 2018
  • 2 replies
  • 405 views

I'm a designer who's never used Premiere Pro, but I'm having to screen record a demo of an app I designed.

- I got the recording done in a different app, and it looked fine. It output as an MP4.

- Then, I dragged it into premier and used the razor tool to cut. Still fine.

- THEN, I hit export. Here's where the problem hits.

When I export this and try to play it any media player...oh, god, it's awful.

First of all, everything is covered with a static-y effect and a purple overlay with weird horizontal bars of white.

The overlay flickers in and out seemingly every other frame, creating a noisy strobe-like effect. This makes it possible to pause on some frames and see the content behind it, which looks very low resolution -- maybe 240p, if not even worse. Ultra, ultra pixelated. For reference, the source video was a high resolution recording of a 1920x1080 monitor.

I wish I could upload the full video here but I am under a non-disclosure agreement and it's still clear enough to make out our company's logos, branding, etc. Hopefully this description and some redacted screenshots will suffice:

So purple!! Usually the screen is purple like this, but sometimes there's also a thick green bar shooting through the middle:

Again, the ONLY operations I did in Premiere were to cut the footage in two spots with the razor tool, then File > Export > Media.

First I tried to export as an MP4, which for some reason gave me something called a .3gp file instead of...um...an mp4...

Then I tried to export as a .AVI

In BOTH cases, I got this weird visual effect + quality issue. I did not change any other settings in the Export Settings window.

In the preview -- both times I tried -- it looked and played totally fine. Then when I hit the Export Button...voila. Looks like crap.

I really wish I had time to learn the ins and outs of Premiere, but I don't. Please advise!! Thank you very much.

P.S. I am on a Dell laptop running Windows 10

This topic has been closed for replies.
Correct answer rodneyb56060189

choose export using H264. That will give you a final product MP4 video.

In your export settings choose " match source material " ( it should say 1920x1080 )

make sure it is square pixels, progressive (16:9).

Leave everything else at default.

see what happens

2 replies

Legend
October 16, 2018

rodneyb56060189Correct answer
Legend
October 16, 2018

choose export using H264. That will give you a final product MP4 video.

In your export settings choose " match source material " ( it should say 1920x1080 )

make sure it is square pixels, progressive (16:9).

Leave everything else at default.

see what happens

theashofourfriends
Participant
October 16, 2018

What happened was...it worked PERFECTLY!! Thank you so much!