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A
anjawithaj
Participant
September 13, 2019
Answered

export option is visible but clicking it doesn't do anything

  • September 13, 2019
  • 3 replies
  • 845 views

When I try to export, whether using CTRL+M or FILE>EXPORT>MEDIA, the option is visible (not greyed out) but clicking it or hitting the keys doesn't cause anything to happen. I don't get the popup window to choose settings, or anything at all. I've been having this problem in several versions of Premiere and just updated today to the most recent (v13.1 Magician - Build 2), checked my graphics driver to make sure it's the most recent version, and reset my preferences. I have tried a suggested previous solution, which is to make sure that the timeline is selected before export, with no effect. 

This is only happening on my Dell PC, running Windows 10 Home, with an Intel i7-8700 CPU, with an NVIDIA GeForce GTX 1070 graphics card. If I switch over to my MacBook Pro (2013), I can render with no problem except that it takes FOREVER and this is why I bought the desktop to begin with. Please help! I have no idea what went wrong.

    This topic has been closed for replies.
    Correct answer anjawithaj
    I figured out how to remove the codec and sure enough, that was my problem.

    3 replies

    A
    anjawithajAuthor
    Participant
    September 14, 2019

    Some additional information that occured to me last night - I previously downloaded and installed the HAP Codec on this computer, and am wondering if that's causing the problem with these more recent versions of Premiere. Does anybody know how to clear previously installed Codecs? 

    FYI I am still able to export from AE and using Media Encoder from AE, though that Hap codec isn't working in either. 

    A
    anjawithajAuthorCorrect answer
    Participant
    September 14, 2019
    I figured out how to remove the codec and sure enough, that was my problem.
      H
      hunter5DAD
      Participant
      January 17, 2021

      Hey Can you  tell me how to remove the codec? I am having the same problem as you; did any suggestions?

      Christian.Z
      Community Expert
      Christian.ZCommunity Expert
      Community Expert
      September 13, 2019

      Try the following:

      1- Play the timeline, while it's playing try to export

      2- Right click on the sequence in the project panel and select export media

      Let me know which one works for you

        A
        anjawithajAuthor
        Participant
        September 14, 2019
        Thanks for the response! I tried both of those. When the timeline is playing and I try to export, it pauses the timeline but doesn't do anything else. Nothing happens when I export media by right-clicking on the sequence in the project panel. 😞
        Averdahl
        Community Expert
        AverdahlCommunity Expert
        Community Expert
        September 13, 2019

        Try to go to Window > Workspaces > Reset to Saved Layout and then try to export. 

         

        The best option is probably to reset the Preferences since that clear many odd issues that may creep up.

        A
        anjawithajAuthor
        Participant
        September 14, 2019
        I reset preferences yesterday before posting, and it didn't work. I reset my workspace to the saved layout on your suggestion and it still won't export. Thanks though.
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