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M
marieke_0097
Participant
June 18, 2025
Answered

Export problem

  • June 18, 2025
  • 3 replies
  • 502 views

Hi all,

 

Since yesterday I can't export my videos. I do see the export optio, but the shortcut is grey. When I try to export using the tabs in the upper left corner, I get a preloader and nothing happens. I tried everything I could find, no succes... Does anyone else know this problem?

Correct answer Ishan Y

Hi,

Sorry about the issue. This problem might be related to corrupt preferences or layouts.

Please go to Users/<Username>/Documents/Adobe/Premiere Pro/<version>/Profile-<Username> and move the contents of the folder to another folder on your Desktop.

Once it's empty, launch Premiere Pro and create a new project.

Go to Window > Workspaces and ensure that the "Import Workspaces from Projects" option remains unchecked.

Import the Sequences from your project to the new project, and let us know how it goes.

Please also ensure that your Sequence is selected when you go to File > Export > Media.

 

Thanks,

Ishan

Please tag me (@) in your replies so that it notifies me and helps me respond promptly.

3 replies

Ishan Y
Ishan YCorrect answer
Inspiring
June 18, 2025

Hi,

Sorry about the issue. This problem might be related to corrupt preferences or layouts.

Please go to Users/<Username>/Documents/Adobe/Premiere Pro/<version>/Profile-<Username> and move the contents of the folder to another folder on your Desktop.

Once it's empty, launch Premiere Pro and create a new project.

Go to Window > Workspaces and ensure that the "Import Workspaces from Projects" option remains unchecked.

Import the Sequences from your project to the new project, and let us know how it goes.

Please also ensure that your Sequence is selected when you go to File > Export > Media.

 

Thanks,

Ishan

Please tag me (@) in your replies so that it notifies me and helps me respond promptly.
M
marieke_0097Author
Participant
June 18, 2025

Yes, that worked! Thank you so much. 🙂 Do I need to save the contents from the folder somewhere? Or just throw it away?

Ishan Y
Ishan Y
Inspiring
June 18, 2025

I'm glad to hear that! I recommend keeping that folder for a while since it contains important files other than layouts and preferences. If you want to backup your effect presets, move the "Effect Presets and Custom Items.prfpset" file back to its original location. The same can be done with the .kys files for custom keyboard shortcuts. I recommend creating new workspace files and not using the older ones (in the Layouts folder) to avoid this problem from repeating. Same goes for the "Adobe Premiere Pro Prefs" file (avoid using it).

MarekMularczyk
Community Expert
MarekMularczykCommunity Expert
Community Expert
June 18, 2025

Do you have your Timeline or Sequence in the Project Panel selected?

  

Adobe Community ExpertAdobe Certified Professional
MarekMularczyk
Community Expert
MarekMularczykCommunity Expert
Community Expert
June 18, 2025

Have you  tried sellecting File > Export > Media ? Does it allow you to click on it?

 

Adobe Community ExpertAdobe Certified Professional
M
marieke_0097Author
Participant
June 18, 2025

When I use File > Export > Media, nothing happens. I can click it, but nothing opens. As you can see in my screenshot, the shortcut is grey. The word 'Media...' isn't though, that's really strange. 

Ofcourse I have my timeline selected. I also tried some older files, but they all have the same issue. So it's not the file itself that's the problem.

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