Skip to main content
laural61422442
Participant
June 26, 2023
Question

export problem - seems related to captions

  • June 26, 2023
  • 2 replies
  • 268 views

I have a new issue with 23.5. When I attempt an h264 export, the first part of the video exports fine, but then it goes to black. I can see where the colored render bar ends in the export window. Its ending point shifts with each export attempt, so it doesn't seem related to a cut point or clip. The video was also very, very slow to render and then the render didn't stick. When I turn off the captions track, the export works fine. When I turn the captions track on again, the issue described above happens again. I have tried creating new sequences and re-importing the .srt, but that didn't fix it. I have tried thanging the renderer to software only. Didn't fix the issue.

 

This topic has been closed for replies.

2 replies

Community Manager
July 17, 2023

Hi laural61422442,

 

We're sorry to hear about this. Are you still experiencing this issue? If so, would you mind exporting through Media Encoder to check if it's working properly? Let us know if it helps.

 

Thanks,

Sumeet

Participant
June 29, 2023

Same thing is happening to me! I have tried exporting in different formats, locations, and restarting my computer after turning off the recommended preferences. It is stuck at 26% when I picked windows media and won't even start to export when using other formats.