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fernando.andreh
fernando.andreh
Known Participant
September 26, 2024
Question

Export problem with DJI files

  • September 26, 2024
  • 5 replies
  • 1833 views

Hello,

I'm facing a problem I've never had before. Some DJI drone 4k files play perfectly on the timeline while I'm editing, but when rendered they freeze as if it were a streaming with internet problems. I've tried all kinds of formats and resolutions, I've tried removing all the effects, rendering the raw file in a sequence of the same resolution, nothing works.

My system:
macOS Sonoma 14.5
Premiere Pro 24.6.1 (build 2)
i9 intel / 32gb RAM

Please, I appreciate any help.

    This topic has been closed for replies.

    5 replies

    Q
    Quentin0D4C
    Participant
    October 11, 2024

    Hi - I have the exact same issue.... first time it happens to me, i have the same drone as always and have worked with it with no issues in the past... very strange and no solution for the moment... 

    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    October 11, 2024

    Hi @Quentin0D4C - If you are rendering your footage can you make sure under sequence settings that your video previews is set to Quicktime > apple ProRes.

    B
    biggemarketing
    Participating Frequently
    October 15, 2024

    I shot timelapse with DJI Action cameras (3 and 4). I'm working with it in Premiere Pro, have created proxy files, but it is very sluggish and hard to work with compared to files captured with my DJI Mavic 3 Pro.

    Any ideas on how to modify settings would be greatly appreciated. Thanks in advance

     

    These are the most obvious differences

     

    Action camera:

    Original File

    Image Size: 3840 x 2160

    Frame Rate: 29.97

    Video Codec Type: HEVC 4:2:0

    Proxy File

    Image Size: 1920 x 1080

    Frame Rate: 29.97

    Video:

    There are 6061 frames with a duration of 1/29.97th.

    Video track 1:

    Average frame rate is 29.98 fps

     

    DJI Mavic 3 Pro

    Original File

    Image Size: 3840 x 2160

    Frame Rate: 59.94

    Video Codec Type: MP4/MOV H.264 4:2:0

    Proxy File

    Image Size: 1920 x 1080

    Frame Rate: 59.94

    Video:

    There are 10925 frames with a duration of 1001/60000ths.

    Video track 1:

    Average frame rate is 59.95 fps

     

    IanB_360
    Community Manager
    IanB_360Community Manager
    Community Manager
    October 9, 2024

    Hi fernando.andreh

    Just checking back in to see if you have had time to read any of the emails I sent you? I took your DJI .mp4 files and have shared them with the team. We have'nt been able to reproduce the error you were getting and it would really help to test out what was going on with them if we could get a project file and no extra media or like jamieclarke

    said a screen recording of the issue you were having. We are happy to help and we are here when you need any questions answered.

    Thank you

    Ian

    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    October 2, 2024

    Hi @fernando.andreh - Would you be able to post a screen recording of the issues you are experiencing so that we can see

    IanB_360
    Community Manager
    IanB_360Community Manager
    Community Manager
    October 1, 2024

    Hi fernando.andreh

    Sorry for the frustrations you are facing with these drone files. We would like to take this opportunity to work with you and improve the performance when cutting with Dji drone footage. You should'nt have to do extra steps to work with the footage you want to use in your creative project.

    I have sent you an email ,  if you have time can send over some of these files in your cut that are giving you grief? We will attempt to repo the problems you are having . We would love to work with you in improving the performance of using these files and also believe it should be notated as a bug if it is not performing as you expect it to.

    Thank you

    Ian

      P
      Community Expert
      PaulMurphyCommunity Expert
      Community Expert
      October 1, 2024

      Can you clarify what you mean by "rendering"? Are you referring to Sequence > Render In to Out, Clip > Render and Replace, or File > Export > Media? If you're exporting media, are you using Premiere or Media Encoder?

      Also, where is your DJI footage stored?

      fernando.andreh
      fernando.andrehAuthor
      Known Participant
      October 1, 2024

      Hello,
      I was referring to File > Export > Media in order to generate the final file. I use Premiere's native rendering for this.
      The footages are located on the same external SSD as the entire project. The interesting thing is that no problems occur during editing, only in the final result of the rendering (in any format).

      P
      Community Expert
      PaulMurphyCommunity Expert
      Community Expert
      October 1, 2024

      Try moving your project file to a local drive and see if that helps.

      Also, what type of connection are you using for the SSD?

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