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Participant
September 30, 2024
Question

Exported videos have sound/video glitches

Hey, 

 

I'm finding I'm getting some audio/video glitches after exporting media. Basically when I playback the exported file, at some point it will stop for a few seconds (though I can see in the timer bar it is still playing and the picture will freeze and the audio will drop out) and then it will resume again. I have tried various different types of export, and they all have glitches in different places, I've tried it at least 6 times. It's hard to share video examples as each one has done it in a different place.

 

I have tried changing the export from hardware encoding to software encoding and tried rendering it and exporting to media encoder, which didn't work either. I cannot change it from GPU rendering in my sequence settings. 

 

When the edit timeline was unrendered, there were no issues at all. I've also tried rendering the media as a ProRes 444 and this has audio glitches but not video ones i.e. the sound cuts out, but the video keeps playing, unlike in the exported media where the whole thing freezes. 

 

I'm using Premiere Pro 24.6.1 Build 2 on a Macbook Pro M3 Running OSX 14.1 Sonoma

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1 commentaire

Ishan Y
Inspiring
September 30, 2024

Hi there,

I'm sorry to hear about this. When you preview your timeline, you don't see any issues with audio or playback, but when you export it, you see problems as you described. Is that correct? Please let us know what type of source files you're working with. Files with variable frame rate might cause similar issues. Some phones and screen recordings encode their media files in variable frame rate. If that's the case, please transcode your source files to constant frame rate using Shutter Encoder (https://adobe.ly/3N7WQs4). After transcoding, replace the source file in Project panel with the transcoded file. Let us know how it goes.

 

Thanks,

Ishan

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