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Participant
March 31, 2026
Question

Exporting atypically slow and hanging/crashing

  • March 31, 2026
  • 2 replies
  • 44 views

I’m really distraught as I have had this same problem with the last two videos where exporting is either ridiculously slow (predicts something like 31 hours; I do schoolwork on this laptop, and it isn’t feasible for me to not use Chrome for so long), and hangs over and over. The last video I exported hung no matter what I tried, and it wasn’t until rendered it, turned the video into a Quicktime ProRes 422 LT, reimported back into Premiere, and exported as H.264 did it work. I’ve been using Premiere since 25.0 in August, and I didn’t run into this issue back then. It became progressively worse the longer I used Premiere, so I’m not sure if it’s a usage thing or. An issue I’ve run into on my last and current export is the encoding part never starting and getting stuck at 0%. Sometimes it starts and get stuck at a random percent (it was also random, which meant it wasn’t a corruption on any of the clips specifically). On my current uploading have tried Hardware Encoding and Software Encoding and neither will start and stays at 0%. I’ve tried Media Encoder, and that starts with a predicition of 31 hours, but then hangs and crashed about 30 minutes in. I also tried Quicktime ProRes this time around as well, but even that was stuck at 0%. I genuinely have no idea what to do, I feel like I’ve exhausted every possible avenue and tried everything.

 

Specs and Information: I film on DJI Osmo Pocket 3. I’ve been told it records with VFR and sometimes that’s a problem for Premiere, but initially I used to be able to export fine without proxies. I think at some point to deal with the lag better I started creating proxies, but it was variable if I had the entire timeline proxied. In the last video I did, but it still didn’t work. In this video, I did not have proxies. I actually tried to turn all the clips in this video into proxies in Shutter Encoder, but the proxies wouldn't form. ChatGPT suggested it was corruption, but all the videos play just fine. Clips from other videos would proxy fine, so I’m not sure what the underlying issue is. 

Computer Memory/RAM/Storage/Model: 

Model: HP Envy x360 2-in-1 Laptop 14t-fc000; 

Processor: Intel(R) Core(TM) Ultra 5 125U, 3600 Mhz, 12 Core(s), 14 Logical Processor(s)

RAM:

Installed Physical Memory (RAM)    16.0 GB
Total Physical Memory    15.4 GB
Available Physical Memory    4.33 GB ← I have Chrome open right now, but when everything is closed this tends to be 6 GB. It was around 4 GB with only Premiere open. I don’t know how to increase this. 
Total Virtual Memory    40.4 GB
Available Virtual Memory    24.6 GB
Page File Space    25.0 GB

Storage: (C:) Windows - 119 GB free of 475

easystore (D:) 692 GB free of 1.81 TB ← this is where I store all my raw footage and where I recently have been uploading videos. I use to upload them to the C: drive as I heard that was better but as I have no storage there and last time I ran into an issue where the upload halted halfway because storage ran out, I switched to this drive.

Info on the Videos: The video from before that I ended up using Quicktime with was a 43m video that used LUTs. Just a LUT preset and the same one throughout the video. I use a lot of memes and gifs and text in my video so there are a bit of effects that go on. I had to split it in half and put it back together to get it to work. The current video that is giving me more trouble is 26m and has no LUTs, it uses less memes and gifs and it is a way smaller project in terms of storage than the last.

 

For anyone looking to see the exact troubleshooting I did, it’s listed here. I’m not able to contact Adobe help because my Creative Cloud plan is under a license, and the IT people at my school consult Google the same way I do when I go to them. I asked ChatGPT for help throughout the process in multiple chats: 

https://chatgpt.com/share/69cbb57d-d28c-832e-b233-27332f238a7d

https://chatgpt.com/share/69cbb562-89a8-832a-947a-dcceb37131c3

https://chatgpt.com/share/69cbb56f-55bc-832a-9e43-5b9a82f5f647

 

This issue is making me a bit emotional as I do rely on YouTube as a source of income right now (I’m a college student who doesn’t have a schedule that allows for a regularly scheduled part-time job), and these exporting issues have really been putting a dent in my uploading schedule and therefore my income. I would really appreciate any help at all on what to do this time around and how to prevent this from happening in teh futuer!

    2 replies

    Peru Bob
    Community Expert
    Community Expert
    March 31, 2026

    @rachelle_0945 

    If Media Encoder stalls, try pausing it and restarting it.

    Crashing is usually a hardware or driver issue:

    Try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

    Update Windows, especially C++
    https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

    It could be an overheating issue.
    Check if your fan(s) are working properly and not blocked.

    Participant
    April 1, 2026

    I should’ve clarified that it’s not my entire computer that crashes or Premiere, but just that exporting always stalls and hangs, and when I click cancel on the export, I get hit with the “Not Responding” Screen and have to force close the app. I don’t think it’s a driver issue, and I’ve recently updated my graphics after I ran into an issue with a video export earlier this year (about a month ago), as I was able to export to ProRes LT 422 and then H.264, so my computer just has an issue with exporting VFR footage directly to H.264, but it didn’t have this problem before so I’m wondering why it happens now….

    Participant
    March 31, 2026

    @R Neil Haugen You legend, please, I humbly ask for your advice - I see you under all questions with great solutions

    R Neil Haugen
    Legend
    March 31, 2026

    @RjL190365 can give the hard data on any PC hardware and the software needs of Premiere better than anyone around. That said, there are some obvious things here that are simply physical reality problems.

     

    Your RAM is the basic bare minimum for operating Premiere. NLEs are complex code that will use every bit of hardware resource available. My 24 core desktop has “only” 128

    Everyone's mileage always varies ...