Exporting atypically slow and hanging/crashing
I’m really distraught as I have had this same problem with the last two videos where exporting is either ridiculously slow (predicts something like 31 hours; I do schoolwork on this laptop, and it isn’t feasible for me to not use Chrome for so long), and hangs over and over. The last video I exported hung no matter what I tried, and it wasn’t until rendered it, turned the video into a Quicktime ProRes 422 LT, reimported back into Premiere, and exported as H.264 did it work. I’ve been using Premiere since 25.0 in August, and I didn’t run into this issue back then. It became progressively worse the longer I used Premiere, so I’m not sure if it’s a usage thing or. An issue I’ve run into on my last and current export is the encoding part never starting and getting stuck at 0%. Sometimes it starts and get stuck at a random percent (it was also random, which meant it wasn’t a corruption on any of the clips specifically). On my current uploading have tried Hardware Encoding and Software Encoding and neither will start and stays at 0%. I’ve tried Media Encoder, and that starts with a predicition of 31 hours, but then hangs and crashed about 30 minutes in. I also tried Quicktime ProRes this time around as well, but even that was stuck at 0%. I genuinely have no idea what to do, I feel like I’ve exhausted every possible avenue and tried everything.
Specs and Information: I film on DJI Osmo Pocket 3. I’ve been told it records with VFR and sometimes that’s a problem for Premiere, but initially I used to be able to export fine without proxies. I think at some point to deal with the lag better I started creating proxies, but it was variable if I had the entire timeline proxied. In the last video I did, but it still didn’t work. In this video, I did not have proxies. I actually tried to turn all the clips in this video into proxies in Shutter Encoder, but the proxies wouldn't form. ChatGPT suggested it was corruption, but all the videos play just fine. Clips from other videos would proxy fine, so I’m not sure what the underlying issue is.
Computer Memory/RAM/Storage/Model:
Model: HP Envy x360 2-in-1 Laptop 14t-fc000;
Processor: Intel(R) Core(TM) Ultra 5 125U, 3600 Mhz, 12 Core(s), 14 Logical Processor(s)
RAM:
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.4 GB
Available Physical Memory 4.33 GB ← I have Chrome open right now, but when everything is closed this tends to be 6 GB. It was around 4 GB with only Premiere open. I don’t know how to increase this.
Total Virtual Memory 40.4 GB
Available Virtual Memory 24.6 GB
Page File Space 25.0 GB
Storage: (C:) Windows - 119 GB free of 475
easystore (D:) 692 GB free of 1.81 TB ← this is where I store all my raw footage and where I recently have been uploading videos. I use to upload them to the C: drive as I heard that was better but as I have no storage there and last time I ran into an issue where the upload halted halfway because storage ran out, I switched to this drive.
Info on the Videos: The video from before that I ended up using Quicktime with was a 43m video that used LUTs. Just a LUT preset and the same one throughout the video. I use a lot of memes and gifs and text in my video so there are a bit of effects that go on. I had to split it in half and put it back together to get it to work. The current video that is giving me more trouble is 26m and has no LUTs, it uses less memes and gifs and it is a way smaller project in terms of storage than the last.
For anyone looking to see the exact troubleshooting I did, it’s listed here. I’m not able to contact Adobe help because my Creative Cloud plan is under a license, and the IT people at my school consult Google the same way I do when I go to them. I asked ChatGPT for help throughout the process in multiple chats:
https://chatgpt.com/share/69cbb57d-d28c-832e-b233-27332f238a7d
https://chatgpt.com/share/69cbb562-89a8-832a-947a-dcceb37131c3
https://chatgpt.com/share/69cbb56f-55bc-832a-9e43-5b9a82f5f647
This issue is making me a bit emotional as I do rely on YouTube as a source of income right now (I’m a college student who doesn’t have a schedule that allows for a regularly scheduled part-time job), and these exporting issues have really been putting a dent in my uploading schedule and therefore my income. I would really appreciate any help at all on what to do this time around and how to prevent this from happening in teh futuer!
