Exporting Issue on Microsoft Surface Book 2

Forum|Forum|5 years ago
January 6, 2021
2 replies
518 views

Hi, I'm having issues with Premiere Pro CC on my Microsoft Surface Book 2 with NVidia GTX 1050. I'm running on a Windows 10 Pro - 64 bit system with 16GB ram. The issue occurs when I try to export a file, it keeps getting an Export Settings (Not Reponding).

I've changed the settings from GPU CUDA and GPU Open CL and it's still the same.

Can someone help me on this, it's really annoying, especially given that we're paying a premium for this suite and that the machine should be able to handle this task.

Export

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M

Monch5EAFAuthor

Participating Frequently

Ok, update. I used Premiere Rush. And got to import the same footage. edit and splice it together. And then export as Youtube 4k and saved it locally. No issues. Hoping that this provides more context.

M

Monch5EAFAuthor

Participating Frequently

Ok, looks like we're getting somewhere. The issue seems to be between Premiere Pro and File Explorer. Whenever I run PPro normally and either do a save as, or change the name of the file during export. I run into the issue. But when I run Ppro as admin, I can open and save the file. But changing the file name during export still runs into the same issue. I was successful in exporting to queue for Media Encoder, so thanks Sami. But I need Export to run properly inside PPro. I have a lot of files to render and I can't go in between apps.

S

Sami Succar

Inspiring

Could it be an issue with access permissions on the drive you are working on?

M

Monch5EAFAuthor

Participating Frequently

Just to add, I tried to just export the video from (MP4 from a DJI Osmo Pocket, 4k 30fps) to mp4 - youtube 4k in Premiere pro and it gets into this issue.

But when I import the same file, and export into the same mp4 - youtube 4k settings in Adobe Media Encoder, it works. Adding that it's also using the GPU CUDA option.

In case that means anything. I'll try and export to a different file format on Premiere and see if that works.