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Inspiring
March 22, 2025
Answered

Exports from Premiere and Media Encoder 25.1 stalling at 99% until I press 'pause' and 'resume'

  • March 22, 2025
  • 4 replies
  • 462 views

Windows 11 Pro

24H2

Build: 26100.3476

 

AMD Ryzen 9 3950X 16-Core Processor 3.50 GHz

CORSAIR VENGEANCE LPX 128GB (4x32GB) DDR4 3600

NVIDIA GeForce RTX 3060 ti - Currently with Studio Driver 572.83, but problem is replicated with Game Ready Driver 572.83, As well as Studio Driver versions 566.36, 561.09 and 517.48

 

Currently running Premiere/Media Encoder 25.1

 

Problem Overview:

 

I'm finding that all my exports from Premiere Pro and Media Encoder are stalling, regardless of what format I'm exporting to (I've tried, H264, ProRes QT, WAV, TIFF Sequence, PNG Sequence).


Issue occurs regardless of whether I'm exporting from a Premiere Pro timeline, (using Premiere's Export Window, or Sent to Media Encoder) or dropping media directly into Media Encoder from Explorer.


Also seems to be happening across all of my projects, and all media across various sources. Including those that I've worked on recently with no issues. It also happens regardless of which hard drive the media or project is located.

 

When I copy the same media and projects to a different computer, I'm not experiencing the same issue.

 

I've had Task Manager open while running the exports, and everything seems to be well within tolerable limits, until the export stalls, at which point it's as if nothing is running at all.

 

So far, I've only been able to get around this problem by exporting via Media Encoder, and when it stalls, if I press 'pause' and then 'resume' it tends to continue. If I have multiple exports queued in Media Encoder, then every export will stall right at the very end, and I'll have to repeat the 'pause' and 'resume' steps every time.

 

Everything leads me to believe that there's some sort of hardware issue, but I've run checks using Windows Memory Integrity Checker and Memtest86, as well as scans with HWInfo, and I've not found any faults, or been able to replicate any other issues outside of Premiere/Media Encoder.

Any advice gratefully recieved

Correct answer MartinHuntford

I had tried all of these steps when the problem first arose. At the time it didn't seem to do anything and the problem persisted for several more days. I booted up the system this morning however and the problem seems to have now gone away. Absolutely no idea what might have changed since last week.

4 replies

MartinHuntfordAuthorCorrect answer
Inspiring
March 31, 2025

I had tried all of these steps when the problem first arose. At the time it didn't seem to do anything and the problem persisted for several more days. I booted up the system this morning however and the problem seems to have now gone away. Absolutely no idea what might have changed since last week.

jamieclarke
Community Manager
Community Manager
March 31, 2025

Hi @MartinHuntford -  Thanks for submitting your bug report. We need a few more details to try to help with the issue.

 

Do you have any third party codecs, plugins, or panels installed on your system that is stalling?  

 

Have you tried holding down "SHIFT" while launching Premiere and check the boxes
"Reset app preferences" (Backup Preferences first)
"Clear media cache files"
"Reset plugin loading cache"
"Disable third-party plugins (one-time only)"

Inspiring
March 23, 2025

Apologies I should have specified in my original post. 
My OS drive, where all apps are installed, is a 1TB NVME M.2, with more than 500gb free space. 
My projects, media and exports are on another internal 2 TB standard ssd, with 1.8TB free space. And I have a second 1TB NVME M.2, which I use solely for media cache, and has around 900gb free space. All three drives are Samsung ProEvo, and have been tested with CrystalDisk Info and Samsung Magician, and all are showing to be in good health and performance. 

The exports im trying to run are between 10-50megabytes each. Around 48 in total, with a total space requirement of around 500mb. So, well within those margins. 

R Neil Haugen
Legend
March 23, 2025

The only thing I can think of, is Premiere requires a lot of  free space on the drive you're exporting to. Typically 4-5 times the size of the final file.

 

So how much free space you got there?

Everyone's mileage always varies ...