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Participant
May 8, 2024
Question

Extremely poor performance in Premiere Pro 2023.6.4

  • May 8, 2024
  • 2 replies
  • 2321 views

Working as an assistant logging/preparing a project in Premiere Pro 2023 and getting extremely poor performance across the whole program. 

- Thumbnails take forever to load, Media pending

-Extremely laggy UI (2 second wait minimum for UI to respond to mouse clicks / keyboard commands: opening a bin, selecting a clip, menu commands)

- Eventually becomes unusable due to spinning beachball and eventaually becomes unresponsive. Needing to be Force Quit.

Computer / Hardware:
2017 iMac Pro (Ventura OS)
3.2 GHz 8-Core Intel processor

Radeon Pro Vega 56 8 GB GPU

32GB Ram
All footage stored on a 7200rpm 12GB USB-C SanDisk G-Drive Project
Media Cache etc. set to local Mac hard drive

Settings and things I've tried to improve performance:

 

- All clips have attached proxies that are toggled on (1080p ProRes Proxy)

- Deleted Media cache many times

- Render settings using GPU acceleration

- Deleted/Reset all preferences

- Deleted all auto-saves

- Allocated 26GB of Ram to Premiere

 

Restarting the software / computer will SOMETIMES give me about 5-10 minutes of reasonable performance. Before the program grinds to a halt.

 

I can't really fathom that it might be a hardware issue, just completed a feature film in Avid, using proxies and never had such crippling performance issues.

Any input / help greatly appreciated. I'm losing the plot a bit over here.

 

 

 

This topic has been closed for replies.

2 replies

Kevin J. Monahan Jr.
Legend
May 9, 2024

HI @Nick37271566goom,

Sorry for the frustration. As @Ben Insler asks, please try a test in the new version. You can run them side by side. Let us know what happens. I'll move this post to Discussions since this is a v.23 issue.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Community Manager
May 8, 2024

Hi @Nick37271566goom,

 

Appreciate you posting this!

 

What is the exact version of Premiere Pro that you're running?  We have made a number of stability and performance improvements in the Premiere Pro 2024 releases.  I'd expect your experience will be better in 2024 if you have the freedom to upgrade, as some of what you have reported sounds similar to issues some other users encountered in Premiere Pro 2023.

Otherwise, if you are willing, I can explain to you how to grab samples from Premiere Pro itself as it is running.  If you grab a few of these when you encounter the slowdowns (particularly when you see a beach ball), they can help us identify exacly why the system is slowing down.  They're small enough to be emailed, and we can then identify if your experience may be related to anything we addressed between 2023 and 2024.

Participant
May 9, 2024

Hi Ben, Kevin,

 

The exact version is 23.6.4 (build 2). I will try an update if this is the only/main course of action you recommend. A post-production editing mantra I've held dear for many years is to NEVER update the software in the middle of a project however. If you can detail the process for pulling the sample files when Premiere crashes I will do it. I also intend to test on a higher spec Mac to see if that yields better results. 

Thanks. 

Community Manager
May 11, 2024
A post-production editing mantra I've held dear for many years is to NEVER update the software in the middle of a project

Too true.  The only time we suggest it in mission-critical environments is if we know changes have been implemented in newer versions that will directly address an issue head on, especially if that issue is affecting workflow. Of course we always strive for this transition to happen without risking significant fallout, but you're right... normally, just as a measure of safety, productions just stick on a version and upgrade for the next project.

 

No two projects are the same, and I can't claim to know the details of specifically what Premiere Pro features you are using versus how others may work; that said, we have moved other projects from v23 to v24 with success.  As @Kevin-Monahan mentioned, you can run v23 and v24 side by side.  You can't downgrade a project from v24 back down to v23, but if you have the freedom/time/interest, you can experiment with copy of your project in v24, while continuing your day-to-day work in your v23 project, to confirm that both the experience will be imporve in v24 and the migration will be successful. Assuming this testing confirms that v24 is a stable and benificial move, you can upgrade when you're ready to do so.

 

Separately, here are instructions for pulling  process samples on a Mac.  You can email them to me once you've pulled them.  If you can also detail what you were experiencing at the time, or what steps created the slowdown, that's also helpful:

 

  1. Open the Activity Monitor application.
  2. Find Premiere Pro in the process list and select it.
  3. Click on the the ••• menu at the top of the Activity Monitor window.
  4. Select Sample Process from the menu that pops up.
  5. A window containing the pulled Sample will pop up, which will have a Save... button in the top right.

You can take as many samples as you'd like by repeating steps 4-5.  In fact, it's actually better for us if you pull a few so that we can confirm consistency across them.  If you press Sample Process (step 4) multple times, each resulting Sample window will cover up the last making it appear that the new sample replaced the last, but they are each unique samples.  You can then cull through the open unsaved sample windows and save each one as its own file.  If you remember, save them with some identifying name of what was happening for reference, instead of Sample 1, Sample 2, Sample 3.