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russellw3801
russellw3801
Participating Frequently
March 12, 2017
Question

Eye dropper/color picker not working

  • March 12, 2017
  • 1 reply
  • 3144 views

I recently update to Premiere Pro CC 2017.0.2 release.  I'm running a Mac Pro 3.5GHz 6-core using OS 10.11.6. In this latest version the eye dropper/color picker is not working when using either the Video Effect: Color Key or Ultra Key. I have uninstalled once and kept the preferences and a second time without keeping the preferences...still not working.  I ave a huge "green screen" project which requires use of this feature.  Any idea of what to try next?

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    1 reply

    Vidya Sagar
    Adobe Employee
    Vidya Sagar
    Adobe Employee
    March 13, 2017

    Hi russellw,

    I understand Eye dropper/Color picker is not working with effects Color key & Ultra key. Please elaborate the issue how exactly it not working to understand the issue better.

    Thanks,
    Vidya

    russellw3801
    russellw3801Author
    Participating Frequently
    March 13, 2017

    Vidya,

    Thank you for your interesting in my issue! The color picker recognizes the color range but not the specific color. In the color palette range the actual selection circle stays in the grey/black zone of the color palette. I will attach a brief mpeg4 of the issue to help provide more detail.

    russellw3801
    russellw3801Author
    Participating Frequently
    March 13, 2017

    I have ran into an issue with the video being posted to Veoh.com  

    Please try  this link to view capture of issue. Dropbox - ColorPickerIssue.mp4

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