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MOV Negocios
Participant
May 13, 2022
Question

Falha de execução do premiere

  • May 13, 2022
  • 2 replies
  • 156 views

Bom dia!

Tudo bem?

Estou com um problema que está me gerando muitos outros com o programa Adobe Premiere Pro. 

Não consigo nem abrir o programa ou quando abre ele falha e nem roda os vídeos que abro.

Muito ruim isso, uma vez que é um instrumento de trabalho, estou desde ontem sem conseguir seuer abrir o programa.

Aguardo retorno com brevidade.

 

Atenciosamente,

Ingrid Suzarte

 

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    2 replies

    MarekMularczyk
    Community Expert
    MarekMularczykCommunity Expert
    Community Expert
    May 20, 2022

    Try holding Ctrl+Alt+Shift when starting Premiere to reset preferences and see if it helps?

     

    Adobe Community ExpertAdobe Certified Professional
    Ishan Y
    Ishan Y
    Inspiring
    May 20, 2022

    Hey Ingrid Suzarte,

     

    I’m sorry for the problems that you’re experiencing. Have you tried resetting your preferences? You can find a how to do so here.

    Which version of Premiere are you using? Could you share your system specifications (OS, CPU, GPU) and the properties of videos (format, codec, frame size) that are failing to open?

     

    Regards,

    Ishan

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