FAQ: How do I contact Adobe Support?

There are 3 ways to get support at Adobe.

• Forums 
• Chat
• Twitter

Scroll down for instructions on how to contact us via one of those methods:

Forums:

• User-to-user assistance with limited assistance from Adobe.
• Often, it is the fastest option for support.
• Always available.
• Click here to begin a Premiere Pro forum post (you will need your Adobe ID info).

• In the upper right corner, click "Post to Community."
• Click the Discussion radio button.
• Create a title for your post which briefly describes your issue. Typing a title also instigates a search.
  • With the search, see if the dropdown menu reveals a post has already been made on your topic.
  • If you find one, click it, and that post will open. A solution is often found on top posts.
  • You may want to reply to a relevant post or upvote.
  • If you have a new issue and want to make a new post for a relevant question, continue to the next step.
• Type in the issue you are having, including detailed notes about your case, media, and computer system.
• Click "Post."
• Your discussion is posted to the forum. Await a response in that thread. You may want to bookmark it.
• These are user-to-user forums, so please know that colleagues are helping you. Be kind!

Chat:

• Adobe provides chat support from specially trained Adobe agents.
• Limited wait time.
• Available for Premiere Pro Creative Cloud customers.

• Limited availability, 7 am to 7 pm PST hours, weekdays only.
• Guarantees a response from Adobe.
• Click here to begin a chat.
• Click the white button in the lower right of the page.
• The chat interface will launch for you to type your issue into.
• Once a live agent appears on chat, request to speak with the "video queue," our video specialists.

• Twitter:
  • Adobe provides "one on one" support from specially trained Adobe agents.
  • Limited wait time.
  • Available for Creative Cloud customers only.
  • Click here to go to @AdobeCare's profile.
  • You can tweet to them or send them a DM.