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lesliek1
lesliek1
Known Participant
February 28, 2024
Question

File > Import

  • February 28, 2024
  • 2 replies
  • 1173 views

For the longest time Premiere freezes when I use file>import from my mouse or from the menu. It just froze on me three times in a row forcing me to reboot each time. If I give it a little time, and go very slowly, I can make it work but it won't be long until it happens again. I'm so fed up I finally decided to report it. It's been going on for so long - I can't believe it hasn't been fixed!

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    2 replies

    mattchristensen
    mattchristensen
    Legend
    February 28, 2024

    File > Import asks the operating system to show a file picker and then return to us the files you chose. We (Premiere Pro) don't control or see what goes on in the file picker. I've seen cases like this before, and it's usually something failing in the file picker from the operating system, which is of course why other people aren't seeing the same thing.

     

    You didn't mention what OS you're using, but, some things to try:

    1. Install any OS updates or patches
    2. Disconnect any network shares or physical hard drives and see if the file picker appears normally
      R Neil Haugen
      R Neil Haugen
      Legend
      February 28, 2024

      Thanks for popping in, Matt.

      Everyone's mileage always varies ...
      lesliek1
      lesliek1Author
      Known Participant
      February 29, 2024

      Is there a mouse that is recommended to work with Premiere? I'm also experiencing lots of glitchy behavior with my mouse when using Premiere.

      R Neil Haugen
      R Neil Haugen
      Legend
      February 28, 2024

      That's just bizarre ... never had that happen, and it would be maddening.

       

      Does it stop just at File/Import, or do you actually get to where you are hunting for the drive/file? The more information you provide, the easier it would be to puzzle out.

      Everyone's mileage always varies ...
      lesliek1
      lesliek1Author
      Known Participant
      February 28, 2024

      It stops at File>Import. No opportunity to look for a file. I don't know what other information to provide...I've tried both the mouse and the menus,  but both freeze. If I go really slow, it will eventually work. 

      R Neil Haugen
      R Neil Haugen
      Legend
      February 28, 2024

      Wow. @mattchristensen  I got no ideas ... you got any?

      Everyone's mileage always varies ...
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