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Inspiring
January 22, 2019
Answered

File Import Failure

  • January 22, 2019
  • 12 replies
  • 48596 views

As of last week, after opening a regular project I've been working on over the past month or so, All my media became offline. Nothing file structure or project-wise changed and Premiere pro did not update (To the best of my knowledge).

In addition to this, Premiere / Media Encoder have also been terribly slow as well, with frequent crashes & hangs. I have also been experiencing at least 15-30 second delay after hitting play (Spacebar).

I attempted to re-link all the media however I received the below error for 70% of the footage, completely randomly.
Ive tried the following:

Cleared / deleted all adobe caches
Removed all Adobe products + preferences and then used the Adobe CC cleaner tool just to be sure
Rebooted Several times
Deleted all project related previews
Renamed the Media's root folder and re-linked everything again, Still the problem persists, It appears to be non-discriminatory.

I've since started a new project with a different collection of media files (Another project im working on) and im experiencing the SAME issue when trying to import those media files!

Any ideas? this has been a huge problem and really affected my work.

My Computer Specs are as follows:

Intel Core i7-8700K

EVGA GeForce GTX1080 FTW2 DT 8GB
G.SKILL Ripjaws V Series 32GB
8TB RAID 10 Array
SAMSUNG 960 EVO M.2 1TB NVMe

Gigabyte Z370 AORUS Gaming 7 Motherboard

Windows 10 Pro 64bit

Correct answer canadadrives

Hey guys,

So I think I fixed the issues

1) Reset the preferences back to normal.

2) Uninstall and Reinstall the program

3) While program loading, uninstall the Media Cache from the location.

4) Uncheck Mercury Transit.

those were the steps that I did (SEVERAL TIMES)

and now its working fine....

12 replies

Dr. Ayman Raafat Ph.D
Inspiring
January 22, 2019

this link may help understanding supported file formats ,

https://helpx.adobe.com/premiere-pro/using/supported-file-formats.html

depends on the codecs (specifically, decoders) installed.

Inspiring
January 22, 2019

That link really does not help.

The media files have not changed nor has any decoders (to my knowledge). Working one day, not the next. I will try contact Support and update the post as I go along.

Ann Bens
Community Expert
Community Expert
January 22, 2019

You should be able to import mp4.

I would go for customer care.

Ann Bens
Community Expert
Community Expert
January 22, 2019

As you already done the obvious I would

Contact Customer Care and ask for video queue.