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MahaB82A
Legend
November 22, 2021
Answered

File Import Failure

  • November 22, 2021
  • 2 replies
  • 3389 views

When I tried to import an audio folder, I got an error message. How to fix it.

 

There are only two folders in the audio folder. In each folder, there is a single file. Screenshot is attached.  

This topic has been closed for replies.
Correct answer Averdahl

Is it possible to fix this error? I am following a tutorial done in Mac but the problem is in the Q&A section of the tutorial no one has this issue. Therefore I assume this problem is with my computer.  


quote

Is it possible to fix this error? I am following a tutorial done in Mac but the problem is in the Q&A section of the tutorial no one has this issue. Therefore I assume this problem is with my computer.  


By @MahaB82A

 

Contact the one that created the tutorial. 🙂

 

Premiere Pro import supported files and throw an error on all non-supported files. Since the .zip file is full of unsupported files you will get an error. In the file i downloaded there are more unsupported files than supported files, hence the recommendation to contact the one that created the tutorial.

 

However, Mac computers always injects zip archives with unsupported files such as .DS_Store._.DS_Store and tons of files starting with a period, such as ._ S.06_Lecture_Music.wav. The folder __MACOSX in the zip file should just be ignored since it contains only non-supported files. If i get a zip file from a mac i always delete that folder since it´s unusable on a Windows machine. All this is due to how the Mac file system works.

 

Files starting with a period (.) are all unsupported files and will give you an error that just can be dismissed.

 

Since the supported material imports fine i would just ignore the error message.

 

This is how Premiere Pro works today for everyone so there is not an issue with your computer. I don´t know if the Mac version of Premiere Pro is smarter than the Windows version and by default ignore those files. That may explain why others don´t get those error messages, or that unpacked zip files on the Mac only contains the supported files.

 

If you import using the File > Import you can see the size of the files to see better what files to import. The 4 KB files are the ones that gives errors and can just be ignored. (They all start with a period as well, (.).)

 

 

 

 

2 replies

Averdahl
Community Expert
Community Expert
November 22, 2021
quote

When I tried to import an audio folder, I got an error message. How to fix it.

 

By @MahaB82A

 

Using periods in file names can be problematic, so try to rename it to S04_Lecture_Music rather than using the original name ._S.04_Lecture.Music. Do the same for the other file, remove the periods from the filename.

MahaB82A
MahaB82AAuthor
Legend
November 22, 2021

I followed you advice but it gave a strange result. An empty folder was imported. I attach this folder for you to try. If you can it is issue with my computer. 

https://easyupload.io/yyhwn0

 

Averdahl
Community Expert
Community Expert
November 22, 2021
quote

I followed you advice but it gave a strange result. An empty folder was imported. I attach this folder for you to try. If you can it is issue with my computer. 

https://easyupload.io/yyhwn0

 


By @MahaB82A

 

I get the same issue here and none of the files can be opened at all, in any app.

 

Can you re-download the source files for the course again? I did notice in your very first screen dumps that both files are only 220 bytes, and for audio that it very small and indicates that the initial download failed and/or that the zip archive is corrupt or did not unpack correctly.

R Neil Haugen
Legend
November 22, 2021

What format are the audio files? Pr doesn't take every type of audio out there.

 

Neil

Everyone's mileage always varies ...
MahaB82A
MahaB82AAuthor
Legend
November 22, 2021