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Participant
September 8, 2025
Question

File Import Failure getting error

  • September 8, 2025
  • 1 reply
  • 112 views
I am an Apple Macbook Pro user. I keep getting this error when transferring a PRIVATE file containing camera footage with .MTS video extensions.

 

1 reply

Warren Heaton
Community Expert
Community Expert
September 9, 2025

Try switching to the Media Browser panel.  When you navigate to the SD card data that you copied to your hard drive, you should be able to view the video clips on it and import them to your Premiere Pro project from there.

 

Learn Premiere Pro > Import a range of media types Browse, inspect, and import a variety of media types using the Media Browser in Adobe Premiere Pro


If that does not work, try switching to QuickTime Player to open and convert the movies.  You can also try Shutter Encoder (donationware). 

Also, under macOS, we can right-click the PRIVATE folder and choose "Show package content" to navigate into that data structure.  You should eventually get to a STREAM folder that contains the MTS files.  You can copy the MTS files out of there, but I would not move them.