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Inspiring
February 3, 2017
Answered

File importer detected an inconsistency...

  • February 3, 2017
  • 15 replies
  • 175976 views

Hi guys

When I want to export my project, I run in to problems.

En file (.mp4) that comes out only is 1kb and obviously doesn't work.
In Premiere Pro I get an error in the little yellow triangle, in the down right corner, saying:

"File importer detected an inconsistency in the file structure of BBO-tour-00001.mp4. Reading and writing this files metadata (XMP) has been disabled."

Does any of you have an idea, what I should do or look for?

I hope to hear from you.

Have a good day.

Best regards
Dennis

This topic has been closed for replies.
Correct answer dunderstar

Hello again...

So I tried a lot of different things, and it turned out the reason for this issue was too little free space on my harddisk.

Problem solved.

Thanks for taking your time to look at this.

Best regards
Dennis

15 replies

Participating Frequently
July 24, 2019

Hi mate,
I just stumbled upon your issue as I'm having the same problem. When you said it was due to lack of hard disk space did you mean the space available on your computers hard drive which runs Premiere Pro or was it the disk space of an external hard drive that you needed to free up? Both of these will take me hours so if I can narrow it down to whether its the computer disk or external space it will make it easier for me as both drives are pretty full.
Regards,
Dan

JasmineRobinson8981
Participant
December 29, 2019

Has the issue been resolved? This is a new hardrive in my HP laptop, there aren't any files so I should have space. The message started appearing for me today.

dunderstarAuthorCorrect answer
Inspiring
July 15, 2018

Hello again...

So I tried a lot of different things, and it turned out the reason for this issue was too little free space on my harddisk.

Problem solved.

Thanks for taking your time to look at this.

Best regards
Dennis

Vidya Sagar
Adobe Employee
Adobe Employee
July 11, 2018

Hi dunderstar,

Sorry for the trouble.

Create a new project, import the old project file into new project & check the issue.

If the issue persists, copy the file "BBO-tour-00001.mp4" to a different location.

Make the file offline in Premiere Pro project, link the file to the newly copied file & check the issue.

Let us know the status.

Thanks,

Vidya

Inspiring
July 12, 2018

Hello..

I tried the first thing, but it didn't help. The second procedure you mention, I'm not sure how to do, sorry.

But I tried to make a new project, with a single and random video clip, then tried to export it the same way, and it worked. So it seems like it's something in my other project that has a issue? That also makes me think a reinstall of Premiere Pro isn't gonna solve it?


Problem is that it takes more than 3 hours to export this project that has issues, so it's a long process to try things.

But yea, still not working.

mdavid217
Participant
September 6, 2017

Hi All,

I have been trying to edit together some gameplay footage that I recorded on bandicam to upload to youtube. I am very much a rookie in the world of Premiere Pro! The video footage has the background game audio combined and I separately recorded my commentary (though when I add the video, the commentary audio is somehow added as well).

I am having a very strange issue. When I add my video and audio files together, the video playback is marginally faster for about the first 10 - 15 minutes of the video, so the commentary and background audio is out of sync. By the middle of the video, both audio clips (which are in sync with each other) are about 30 seconds out of sync with the video. Nearing the end it is about 7 seconds out of sync and (somehow) matches up at the last second of the video.

I have been searching the forums and the rest of the internet for answers and have tried many things; changing the audio and video type (from mp4 to mov - downloading Quicktime recommendation), restarting my computer and trying again, using a different copy of the video, separating the video and audio and trying to sync it and using the J, K and L keys. I have also tried adding a different recording which resulted in the exact same effect.

I have put this into other media players (Quicktime & windows 10 films & tv players) and the video and audio is perfectly synchronised. It seems that the issue is only occurring in Premiere Pro.

I have had multiple warning messages pop up while editing and I don't know which one (if any or all) is causing the problem. The warning messages I have received are:

"File reporter detected an inconsistency in the file structure of Bandicam [video].mp4. Reading and writing this file's metadata (XMP) has been disabled."

Another (which I can no longer find the error message - it was last night and hasn't popped up today) said my video/audio is only available in an offline state. When hovering over the video itself (or selecting properties) the video reads that it is available in an offline state.

I am really very confused with this and I hope someone can help me resolve this.

I hope to be able to upload this and also to continue to use Premiere Pro as I will also be starting to use it for work purposes in the not too distant future!

Thanks in advance

Ann Bens
Community Expert
Community Expert
September 6, 2017

The reason it is out of sync is that the file is variable framerate which Premiere cannot handle.

Convert to constant framerate with Handbrake before bringing it into Premiere.

HandBrake

Participating Frequently
February 3, 2017

Here's the issue:

02/03/2017 10:18:20 AM : Queue Started

- Source File: /Users/cbolton/Library/Caches/TemporaryItems/Untitled.prproj

- Output File: /Volumes/Data/Summary by Jay.mp4

- Preset Used: Custom

- Video: 1280x720 (1.0), 29.97 fps, Upper, 00;20;49;19

- Audio: AAC, 192 kbps, 48 kHz, Stereo

- Bitrate: VBR, 1 pass, Target 2.68 Mbps, Max 5.18 Mbps

- Encoding Time: 00:15:14

02/03/2017 10:33:35 AM : File Encoded with warning

------------------------------------------------------------

File importer detected an inconsistency in the file structure of Summary by Jay.mp4.  Reading and writing this file's metadata (XMP) has been disabled.

Adobe Media Encoder

Could not write XMP data in output file.

------------------------------------------------------------

02/03/2017 10:33:35 AM : Queue Stopped

I've tried everything. Restarting, moving cache files, changing saving locations, deleting render files and re-rendering, etc. doesn't work. I'm about to pull the remaining wisps of hair from my head.  Need help as soon as possible.

Legend
February 4, 2017

I've never had this warning actually interfere with my work.  Do you find that it is for you?

Participating Frequently
February 6, 2017

Yeah absolutely. The file that gets exported is 28 bytes and is unreadable by anything.