Skip to main content
Participant
June 12, 2023
Answered

File uses unsupported file type "xalg"

  • June 12, 2023
  • 3 replies
  • 872 views

hello,

I have this issue withe some .mov clips where thery only import audio into premiere. In VLC it can't playback the video. Media encoder does not understand it too and only reencodes the audio, black video. Any fixes for this?

Correct answer Tyler37029143qmy8

Following up with a fix for anyone that has this problem, and stumbles upon this thread. The sole fix that worked for me on windows was using handbrake. You can download the software at https://handbrake.fr/

I tried Media encoder, shutter encoder, VLC (which has saved me in the past working on iPhone footage) and Sony prepare, the only thing that worked was handbrake, and it worked really well with minimal loss.

Hopefully this can help someone else the way it helped me.

3 replies

Participant
June 13, 2023

This Worked! Thank you very much @Ann Bens 

 

Emils Guntis
Participant
July 17, 2025

Hey there! I'm having the same problem, and Shutter Encoder is spitting the files back at me as well - i can see the first frame of media on import, but the timeline doesn't appear like it does for other clips. I can view the videos on Google Drive, but not after downloading them. Did you set up any specific preset to convert your xalg files?

Tyler37029143qmy8Correct answer
Participant
July 17, 2025

Following up with a fix for anyone that has this problem, and stumbles upon this thread. The sole fix that worked for me on windows was using handbrake. You can download the software at https://handbrake.fr/

I tried Media encoder, shutter encoder, VLC (which has saved me in the past working on iPhone footage) and Sony prepare, the only thing that worked was handbrake, and it worked really well with minimal loss.

Hopefully this can help someone else the way it helped me.

Participant
June 12, 2023

Will give it a shot. 

Emils Guntis
Ann Bens
Community Expert
Community Expert
June 12, 2023

If vlc cannot play the files that says quite alot.

Could try converting with Shutter Encoder encoding|converting video FREE PC|Mac