FIX the bug of audio missing from export

Forum|Forum|3 years ago
January 24, 2023
181 replies
38347 views

When exporting a video sequence premiere randomly leaves out part of the audio. Those part were not muted, but in the same channel and of the same kind of other parts exported fine, not even cut: so for instance you have a talker that randomly get the voice silent.
This is a big reliability issue, because there is no correspondence of what you have on timeline and what you are going to have on final export. This happens on different machines and happened also with previous versions of Premiere different from this one at moment of writing 15.4.1 (build 4).
The only reliably working workaround has been export only the single audio channels in wave files and then import it back into the timeline, that is time consuming and unacceptable for a professional software.

Export

Correct answer KinoKast

23.5 fixed it for me... but after months of frustration, nearly doubling my workload.

Show previous replies

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wysiwygot

Inspiring

It's ridiculous, we had 2 projects, each 1.5 hours.

The missing audio is on random positions on each export

After 5 failed attempts to create a perfect video, we gave up switsched temporarily to a system from a friendly company (no premiere).

It was a lot of work, but it worked.

Our material
all 4K 30fps
recorded with various Caonon Cams
Partly Gopro Hero 9 Material
Export in H264 30fps

Why are there always new features added, it would be more sensible to finally eliminate the existing bugs.

M

Manel5CE5

Participant

Maybe it helps someone, I've observed that the issue disappear or at least happens less when you render videos just using software , not hardware acceleration in media encoder. That's my case.

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Aaron5F97

Participating Frequently

Same issue here. Started when I updated to 2021. I have long videos to export and 95% of the time I get no audio on just one or two clips. I have tried clearing media cache, reinstalling, new project, new sequence. There is no rhyme or reason. HELP! I am wasting tons of time and I am probably going to have to move to resolve or something if this doesn't get fixed.

C

Colm22810979hyus

Participant

Same here and of course no answers from Adobe.

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wysiwygot

Inspiring

Same on PP/AME 22.1.1

sandrak18260338

Participant

Same here.

casey0620

Participant

I'm SO glad I found this page.I've been having this issue for months. It feels like it coincided with updating to 2021. Exporting videos, whether three minutes or 20, the exported file starts off fine before completely losing dialog (not music ever, weirdly) at completely random places. Or it'll export and be 100 percent OK (this is a rare occurence).

It's incredibly frustrating and makes it impossible to trust Premiere. I sincerely hope they fix this soon. It will sometimes take a dozen or more export attempts before Premiere manages to do its job. I'll try the .wav solution in the meantime.

Thanks for making me not feel like a complete crazy person! For clarity, I'm on an AMD rig with 32 gigs of RAM running Windows 10 and the latest version of Premiere (at the time of writing), 22.0 (Build 169).