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Participating Frequently
June 17, 2024
Answered

Fixed in-app tutorials not loading issue by deleting older versions of PP

  • June 17, 2024
  • 1 reply
  • 180 views

I came looking for an answer to why my in-app tutorials weren't loading and didn't find an answer that worked. Then it hit me that it might be because older versions of PP were creating some kind of folder hierarchy interference, preventing the most recent version of PP from finding where the tutorial files were, so I deleted all older versions, and now the in-app tutorials are appearing.

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Correct answer Kevin J. Monahan Jr.

Thanks for the solution!

Kevin

1 reply

Kevin J. Monahan Jr.
Community Manager
Kevin J. Monahan Jr.Community ManagerCorrect answer
Community Manager
June 18, 2024

Thanks for the solution!

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio