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Francis-Crossman17221443
Community Manager
Francis-Crossman17221443Community Manager
Principal Product Manager
April 21, 2022
Question

FIXED ISSUE: Premiere Pro stops playback at around 34:46 (fixed in 22.3.1)

  • April 21, 2022
  • 23 replies
  • 30110 views

For some users, playback or rendering may stop around 00:34:46:00 in the timeline.  After this happens, audio and video will no longer play back anywhere in the timeline.  Exports in Premiere Pro and Media Encoder also hang at about the same point.

 

This issue is fixed in Premiere Pro version 22.3.1. 

Download the latest release to get the fix

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    23 replies

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    T
    tsquinn
    Participant
    April 23, 2022

    I'm having a similar issue with rendering. It freezes at the 35% mark when outputting YouTube HD videos in both Premiere and Media encoder. When I switch to the generic HD video output, it'll freeze at 36%. I've watched the task manager during this process. Rendering the YouTube 720p causes my GPU and CPU to run at 100% for nearly the entire render time. Outputting YT 1080p takes about 20% of the load off both processors. The same happens with the generic preset. At 35% render completion, both processers stop entirely. The the CPU will pick up to about 7% capacity but the GPU sticks at zero. All the fans to contiu\nue to run at full power. All temps are normal.

     

    It's definitely the update that has caused the problem. I tried rendering a video I rendered out before the update and it stopped at 35% as well.

     

    It may be of interest to you to know I have exported 1 hour 30 minute audio files in this update. Removing the video allowed the file to render with no problems. I'm not an expert but it appears to be an issue in the video renderer.

     

    How do I roll back my driver to the previous version?

    Francis-Crossman17221443
    Community Manager
    Francis-Crossman17221443Community ManagerAuthor
    Principal Product Manager
    April 24, 2022

    Thanks for your insights.  We've defintely identified that it's related to audio.  You can roll back to 22.2 by following these steps here https://helpx.adobe.com/download-install/using/install-previous-version.html.  Or if you are comfortable giving it a try, the fix is live in public beta right now.  You can install that from the creative cloud desktop app.  Look for the Beta Apps section.  It's open to everyone; no need to be invited.

     

      Ranametalera
      Ranametalera
      Participating Frequently
      April 24, 2022

      Well i was finally able to export without any "noticeable" problem trough AME and directly premiere pro too. I think interface in general is a lot faster, project is opening way faster than in 22.3 and maybe in 22.2 too.

       

      22.1 STILL BEING FASTER THAN BETA however.

       

      First problem i noticed at 22.2 and then at 22.3 was the slow opening project time and when project finally open then it took a lot of time to create waveforms and show video thumbnails to finally be able to "start to work"  Then the export issue came to ruined it all, in fact after rolled back to 22.1 everything is moving WAY TO FAST than newer versions. 

       

      Windows 10, Scarlet Focusrite 6i6 sound card, 16gb ram, ryzen 5 3600, nvidia GeForce 780 (472.98 driver.)

       

      OriginulDawg
      OriginulDawg
      Known Participant
      April 23, 2022

      I have audio on A1 only and still had it hang up. Just FYI.

      Francis-Crossman17221443
      Community Manager
      Francis-Crossman17221443Community ManagerAuthor
      Principal Product Manager
      April 24, 2022

      Thanks for letting us know.  This is a tricky one.  We have identified what caused this issue and fixed it.  It's been fixed in public beta for a few days now and we'll be rolling the fix into an official realease ASAP.

      znebfred
      znebfred
      Participant
      April 23, 2022

      I restart twice all my work.
      For me it doesn't affect lecture but exports and transcriptions are impossible. 
      Hope you'll fix it soon !

        K
        Kobi24160833ejz5
        Participant
        April 23, 2022

        Same issues with me. Very frustrating these things happen. Having to tell clients you can't export a video is embarrassing 

        Brian Prairie
        Brian Prairie
        Participant
        April 24, 2022

        Very frustrating that this many people are having an issue with this. Very frustrating we count on this product to work so we can work. 

        В
        Владислав Яцків
        Participant
        April 23, 2022

        I was just about to write about it. Hope the fix is coming asap. Thanks

        E
        Eko Wardoyo
        Inspiring
        April 23, 2022

        Thanks @Francis-Crossman17221443 . i'm still curious. why this problem exist in PP 22.3 not in PP 22.2?

        Does it becouse enginer touch some 'super main' code?

        ######Raizen 7, 40Gb Ram, RTX 3060, Win 11 -- All of Software in the world are just tools. Buy it if it works for you :)
        DevonGoins
        DevonGoins
        Participant
        April 23, 2022

        This issue was for sure an "all nighter" for me as far as troubleshooting! Glad to know they are working on the issues. And, thanks so much for providing "Work Around" options. 

          Francis-Crossman17221443
          Community Manager
          Francis-Crossman17221443Community ManagerAuthor
          Principal Product Manager
          April 23, 2022

          Just want to let everyone know that the fix is in public beta now. Windows was available this morning and Mac is available now. Check for updates in Creative Cloud Desktop - 22.5 build 3. Project files are compatible between beta and the release version so if you are stuck and need to get a project done, this is a good option. We will roll the fix into an official release soon. 

          DanieliStudio
          DanieliStudio
          Participant
          April 23, 2022

          Cómo descargo la version beta en windows?

          K
          Kobi24160833ejz5
          Participant
          April 23, 2022

          I am having an export and rendering issue on 4K video. It randomly stops rendering/export. 

          Pursuit Films Post
          Pursuit Films Post
          Participant
          April 22, 2022

          VERY glad to have found this info! Trying to export a TV show and hard stopped. 22.2 rollback happening now 

           

          Francis-Crossman17221443
          Community Manager
          Francis-Crossman17221443Community ManagerAuthor
          Principal Product Manager
          April 23, 2022

          I'm really sorry to hear that you ran into this issue.  I hope you got the show out ok.

          guillaumec44441302
          guillaumec44441302
          Known Participant
          April 22, 2022

          I Wasted so much time trying to troubleshoot this very stupid issue. So the update broke the exporting feature? One issue after another with premiere lately, especially with M1 Macs. Very sad. 

          Francis-Crossman17221443
          Community Manager
          Francis-Crossman17221443Community ManagerAuthor
          Principal Product Manager
          April 22, 2022

          I'm sorry you are running into issues. We are fixing this one as fast as possible. 

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