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Craig27322707go4a
Participant
June 10, 2023
Answered

Fonts Not Loading into Essential Graphics Templates

  • June 10, 2023
  • 6 replies
  • 1294 views

I know this is an issue that is reported a lot, and I don't understand why it has not been fixed. Every time I shut down PP, when I restart the essential graphics panel will not load fonts for motion graphics templates. In the past I would delete my media cache files as has been suggested in other posts, but now this no longer seems to work, and I don't understand why I should have to do this over and over again.

 

The issue seems to go away after a update, but then on subsequent opening of the app, it returns. Is there a solution and why has this not been fixed after reporting it for several years?

    This topic has been closed for replies.
    Correct answer MyerPj

    Creative Cloud the app takes responsibility for that. You do have it open and running?

    6 replies

    MyerPj
    Community Expert
    MyerPjCommunity Expert
    Community Expert
    June 10, 2023

    Oh, And it's not a bad idea to delete the media cache quite regularly. Well done.

    MyerPj
    Community Expert
    MyerPjCommunity Expert
    Community Expert
    June 10, 2023

    You're welcome. 🙂

     

    I believe the fonts are checked in the app opening phase, so, yes, have it running when you open a Creative Cloud app. 

    Here's a screenshot of a bunch of fonts I load up to make sure they are downloaded, etc.

     

      C
      Craig27322707go4aAuthor
      Participant
      June 10, 2023

      Thank you, that did work, at least for now. I had to shut down PP and reopen it after CC was running.

       

      I have actually tried that in the past and it did not work. The only thing that would work was deleting the media cache files, but that stopped working a couple of updates ago. 

        MyerPj
        Community Expert
        MyerPjCommunity Expert
        Community Expert
        June 10, 2023

        Yes, open it and see if they load up. It could take a few minutes. I created a project in AE that shows 25 or 30 fonts I use so I load that up when I have questions if a font is loaded.

          C
          Craig27322707go4aAuthor
          Participant
          June 10, 2023

          No, it is not open. It needs to be?

            MyerPj
            Community Expert
            MyerPjCommunity ExpertCorrect answer
            Community Expert
            June 10, 2023

            Creative Cloud the app takes responsibility for that. You do have it open and running?

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