Footage from the canon Legria

Forum|Forum|2 years ago
July 10, 2023
12 replies
500 views

I am having problems with some clips from my new Canon video camera (Legria HF G70). Those are MVI files. When I import a clip in Premiere it only shows the first 20 frames of the clip instead of the full length. This happens not at all of the clips. Sometimes a clip has this bug and the other time it suddenly disappaers..I took the issue to Canon and they concluded as follows:

'MVI files (MVI is the wrapper or extension but with the MJPEG codec) are known to have problems playing those files in some media players, and up to an extension, some video editing software.
Therefore, we would like to ask you to contact Adobe support for this.'

I hope Adobe can solve the problem. Thanks!

Import and ingest

This topic has been closed for replies.

Ann Bens

Community Expert

On export there is always compression unless exporting to lossless codec.

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Niels_NLAuthor

Participating Frequently

If I convert the footage with Media Encoder the clip show no problem. But somehow it does without the conversion.

Ann Bens

Community Expert

Clip could also be faulty. Last few frames are stills.

I played the clip a couple of times and I get the same error: not Retrieving frames. Program monitor turns black.

Convert with Shutter Encoder and try again.

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Niels_NLAuthor

Participating Frequently

Tried that, still the same problem. Even Canon doesn't know what to do about it.

Ann Bens

Community Expert

Tested it and the clip is but 5 seconds.

Your external disk might be faulty.

Put the clip on a internal disk and check duration.

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Niels_NLAuthor

Participating Frequently

https://www.dropbox.com/t/ddsTYT4a52SFcIrg

The video;)

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Niels_NLAuthor

Participating Frequently

When I put the clips on my external HD (LaCie 2Big 6tb) I get the same messages when importing into Premiere Pro and then the LaCie crashes and I have to restart the iMac.