Footage in premiere pro is corrupted but fine in vlc

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Some of my footage in the source and program file is corrupted and looks static when played.

I've tried deleting all media cache, made sure than my video rendering settings are Mercury Playback engine GPS acceleration and also deleting and reimporting the footage.

For the footage I have also used VLC to convert into mp4.

ASUS zenbook 14

Intel 9

Integrated arc graphics card

John T Smith

Community Expert

>Intel 9 - Integrated arc graphics card

That MAY be a video problem

Have you checked to see if you need a new video driver?

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
There have also been reports in the past that the latest driver is not the best driver

https://helpx.adobe.com/premiere-pro/kb/gpu-and-gpu-driver-requirements-for-premiere-pro.html

Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family

https://www.askwoody.com/newsletter/free-edition-working-with-the-intel-driver-support-assistant/

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Peru Bob

Community Expert

I have also used VLC to convert into mp4.

I agree with @R Neil Haugen.

Use SutterEncoder or Handbrake.

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R Neil Haugen

Legend

What is the original media, and … why did you conert to mp4/long-GOP? Was it VFR, variable frame rate, and you tried to convert to CFR, constant frame rate? If so, I think that would need ShutterEncoder or Handbrake to actually convert properly to CFR.

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Everyone's mileage always varies ...

A

agile_code25baAuthor

Participant

The original media was also mp4 and I converted it to mp4 again bc I kept getting the hevc code error because the footage was recorded in log on my samsung

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