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Participant
September 2, 2022
Question

Forgot to cancel the free trial

  • September 2, 2022
  • 1 reply
  • 194 views

So i wanted to try editing on premiere pro to get some expireience for when i want to purhcase it later on, so i just got the free trial.

I used it once the first day, got confused and couldnt figure out how to use it, and never used it again.

Looking at my email today though, it says that i have submitted an order for $20.99 every day. 
I am worried as i dont understand if this is bad and i dont know how to fix it, so i would maybe like some help? Or if i can just not get charged because i only used it the first day.

Thanks!

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1 reply

Kevin J. Monahan Jr.
Legend
September 2, 2022

Sorry, Mr. Kool Aid. Can you contact our agents? They can straighten this out for you: https://helpx.adobe.com/contact.html

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio