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Correct answer rodrigo_4676

Guys, I got it. If ur using a headphone with double input, like my own: HyperX Cloud Alpha S Gaming, and the HyperX Cloud Alpha S Chat. If u set in Edit --> Preferences --> Audio Hardware --> Default Input to No Input, nothing might happen, however if u switch the Default Output, that will probably be setted to your Chat Input of your headphone, u just change it to the Gaming Input. Particularly in my case, It worked 100% well, so if you are having the same issue, just give it a shot!

8 replies

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rodrigo_4676AuthorCorrect answer
Participant
July 4, 2025

Guys, I got it. If ur using a headphone with double input, like my own: HyperX Cloud Alpha S Gaming, and the HyperX Cloud Alpha S Chat. If u set in Edit --> Preferences --> Audio Hardware --> Default Input to No Input, nothing might happen, however if u switch the Default Output, that will probably be setted to your Chat Input of your headphone, u just change it to the Gaming Input. Particularly in my case, It worked 100% well, so if you are having the same issue, just give it a shot!

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rodrigo_4676Author
Participant
July 3, 2025

Currently I'm using .mp4  

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Community Manager
Rach McIntireCommunity Manager
Community Manager
July 3, 2025

Hi @rodrigo_4676,

What happens if you change the Playback quality from Full to something lower?  What type of media are you working with?

 

We’ll need a bit more info to try to help with your issue. Please see: How do I report a Problem?   I hope we can help you soon.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
July 3, 2025

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

If that doesn't work, try creating a new project and import the old one into it.

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rodrigo_4676Author
Participant
July 3, 2025

I tried, but unfortunately nothing happened.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
July 3, 2025

Try Preferences > Audio Hardware and set Input to None.

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rodrigo_4676Author
Participant
July 3, 2025

ryzen 9 5900

3060ti

32gb 4200mhz

2tb ---> used 1,2tb

 

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Community Expert
RobShultzCommunity Expert
Community Expert
July 3, 2025

Can you give us system specs? Maybe try going into Preferences and cleaning out your Memory and Disk Cache

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