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invisibleavatar
Known Participant
November 10, 2025
Answered

Frame.io comments shown as NaN:NaN:NaN:NaN and not with timecode in Premiere Pro

  • November 10, 2025
  • 2 replies
  • 127 views

Hi!

as title says: In Premiere Pro (not beta) comments made by client are not shown with time code. Instead you see many NaN:NaN:NaN:NaN
When I want to see Sesame Street I will join my kids. But in Premiere I need the time code! This is the base reason why I use (and now even pay for 4K) frame.io.

And: Premiere Pro BETA works!!! Just normal Premiere doesnt work. Should this not be the other way around? 

How can I fix this?
Thanks in advance!



Correct answer jamieclarke

Hi @invisibleavatar - This issue will be addressed with the new Frame.io panel releasing in version 25.6

2 replies

andreneder
Participant
January 27, 2026

2 months later, version 26, and the issue is still here

jamieclarke
Community Manager
jamieclarkeCommunity ManagerCorrect answer
Community Manager
November 10, 2025

Hi @invisibleavatar - This issue will be addressed with the new Frame.io panel releasing in version 25.6

invisibleavatar
Known Participant
November 11, 2025

OK, thanks for announcing! Is there something like a release date? days, Weeks, months?

Known Participant
January 27, 2026

@jamieclarke , unfortunately not fixed in 25.6.4 Build 5 on Win 11… The (forced) transition from a perfectly working Frame io V3 into V4 this month is a brutal experience. V4 is far from being ready for prime time, even though it’s been out for what, a year now? There are so many things that were working in v3 but are totally broken in v4, and hence, are serious regression bugs!

@invisibleavatar , FWIW, I reported this issue earlier this month “live” in chat with a Frame io tech… The official answer after he circled back with “engineering” was that we were not to use our own codec presets - stick to Adobe’s defaults. The short answer is that this seems to work, but I wonder if the problem is in the difference of the framerate of the sequence vs the one of the encoding preset one is exporting with. IOW, I wonder if by setting a homemade preset and leaving the framerate take the one from the sequence if that does not fix the problem? Still have to test this theory...

Other issue: our comments are now plagued with an uber-long “user id” that is about 30 characters long with hyphens… Each. And. Everyone. Of. Them.

And to make matters worse, after installing Premiere 26 (but not using it), the Frame io V4 publishes from Premiere 25.6.4 will render, but will fail uploading if you have a mogrt in your sequence (that is the common thread for all the projects I’ve tried that have failed). They were working fine up to the day before Premiere 26 was installed.

Bad. Just bad.