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4 replies

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
Jan 27, 2025 4:23 PM UTC

Hi there!

 

I'm sorry to hear you're experiencing issues. Could you try to log out of your https://adobe.ly/4hhpnsz account within Premiere Pro and then log back in to refresh the connection? Have you tried deleting cache files and resetting preferences? Also, what happens when creating a new project in Premiere Pro and then accessing the https://adobe.ly/4hhpnsz panel to see if the issue persists?

 

Let us know.

Thanks,

KR

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yash-lucid
yash-lucidAuthor
Inspiring
Jan 28, 2025 8:14 AM UTC

Hello.

1. Logging out: No luck.

2. Deleting cache with Shift: No luck.

3. Resetting preferences: I have sooo many preferences I set over many months - I can't just reset this, can I make backup of some sort first?

4. New project then access panel: No luck

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Kevin J. Monahan Jr.
Kevin J. Monahan Jr.
Legend
Jan 28, 2025 11:19 PM UTC

Sorry that didn't work, @yash-lucid. Kindly contact us: https://adobe.ly/4aAwBW8. I hope we can help you better there.

 

Thanks,
Kevin

 

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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