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4 replies

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
January 27, 2025

Hi there!

 

I'm sorry to hear you're experiencing issues. Could you try to log out of your https://adobe.ly/4hhpnsz account within Premiere Pro and then log back in to refresh the connection? Have you tried deleting cache files and resetting preferences? Also, what happens when creating a new project in Premiere Pro and then accessing the https://adobe.ly/4hhpnsz panel to see if the issue persists?

 

Let us know.

Thanks,

KR

yash-lucid
yash-lucidAuthor
Inspiring
January 28, 2025

Hello.

1. Logging out: No luck.

2. Deleting cache with Shift: No luck.

3. Resetting preferences: I have sooo many preferences I set over many months - I can't just reset this, can I make backup of some sort first?

4. New project then access panel: No luck

Kevin J. Monahan Jr.
Kevin J. Monahan Jr.
Legend
January 28, 2025

Sorry that didn't work, @yash-lucid. Kindly contact us: https://adobe.ly/4aAwBW8. I hope we can help you better there.

 

Thanks,
Kevin

 

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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