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S
scottskaja
Known Participant
August 8, 2023
Answered

Frame io Review

  • August 8, 2023
  • 2 replies
  • 2388 views

I had an existing account prior to Adobe acquisition. Now that fio is included I want to start using it but frame io is asking me to upgrade my plan for $$. How do I get farme io to recognize that I have an Adobe Creative Suite subscription?

    This topic has been closed for replies.
    Correct answer Patrick Southern

    If you created your Frame.io account using the same email address you use for Creative Cloud, Frame.io will use your existing Frame.io account when you try to login. If you want the Creative Cloud offer, you need to go into your existing Frame.io account and change your associated email to something else.

     

    The Creative Cloud associated account will be a brand new account, so you'll need to upload any media and create any projects you want from scratch. To help guide your decision making process, you can compare the Creative Cloud Plan and the Frame.io Pro Plan below.

    The Creative Cloud offer provides:

    • 2 Users
    • 5 Projects
    • 100 GB of Storage

     

    The Frame.io Pro account includes:

    • Up to 5 Users
    • Unlimited Projects
    • 2 TB of Storage

    2 replies

    B
    Biter-TNB
    Participant
    September 10, 2024

    If anyone finds this is the future.  Your almost going to have to be forced to upgrade if you work with any dumb clients or really any clients you don't trust.   You can't disable download with your adobe account (greyed out told to upgrade).  So dumb cleints will download you video and post it to their facebook page thinking its the final edit.   or they will download it and not pay you too.    You are forced to upgrade plan to disable download.   Just heads up.    Could always get around it by exporting video with water mark you add in video editing software. 

     

     

    Patrick Southern
    Community Manager
    Patrick SouthernCommunity Manager
    Community Manager
    August 16, 2023

    If you use the same email address for both Creative Cloud and Frame.io, you’ll be signed in to your existing Frame.io account. To use the expanded Creative Cloud offer, change the email address associated with your Frame.io account in your account settings. Note that your existing assets and projects will not be available in this new account and you’ll need to migrate your assets manually and re-establish sharing and collaborations.

    R Neil Haugen
    R Neil Haugen
    Legend
    August 17, 2023

    So we need to have different emails between PrPro and Frame.io to have Frame.io recognize we have a CC account?

     

    I'd like a bit more clarity, please...

    Everyone's mileage always varies ...
    Patrick Southern
    Community Manager
    Patrick SouthernCommunity ManagerCorrect answer
    Community Manager
    August 17, 2023

    If you created your Frame.io account using the same email address you use for Creative Cloud, Frame.io will use your existing Frame.io account when you try to login. If you want the Creative Cloud offer, you need to go into your existing Frame.io account and change your associated email to something else.

     

    The Creative Cloud associated account will be a brand new account, so you'll need to upload any media and create any projects you want from scratch. To help guide your decision making process, you can compare the Creative Cloud Plan and the Frame.io Pro Plan below.

    The Creative Cloud offer provides:

    • 2 Users
    • 5 Projects
    • 100 GB of Storage

     

    The Frame.io Pro account includes:

    • Up to 5 Users
    • Unlimited Projects
    • 2 TB of Storage
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