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s-gansx
Participating Frequently
April 23, 2026
Question

frame.io v4 doesn't work with premiere 26.2.0

  • April 23, 2026
  • 11 replies
  • 193 views

 Until yesterday I used frame.io V4 in Premiere 26.2.0 with no problem. Today opening the window frame.io in premiere there is a message “something went wrong”.

Even if I reload the window this message appears.
The Login in my frame.io V4 account via the Browser  https://accounts.frame.io/welcome?legacy_auth=false&auth_callback=adobe%2Bppro://frameio works well: “Authentication complete. Please return to Premiere Pro.” But in premiere it doesn’t work (“something went wrong”).

Opening frame.io via the application-page in creative cloud let me work with my frame.io-account within the browser - but not with premiere (“something went wrong”). The same if I sign in at the frame.io-page.

I deleted all cache-files, most recently I reinstalled Premiere 26.2.0. No success.

Win11, no system-changes since yesterday… No problem with internet-connection.

Thanks for help!

    11 replies

    Community Manager
    April 24, 2026

    Hi,

    I appreciate the post. Thanks a lot. Not sure what the issue is here. Let me contact the team and see if they can offer you advice. I’ll have to ask for your patience, as the NAB conference just finished, so a response might be delayed. Their dedicated support team is also available here: https://frame.io/contact

    Sorry for the hassle.

     

    Thanks,
    Kevin