Frame.io v4 extension upload failed

Hey @iancmy, we'll likely need to hop on a call to triage the cause of your issue. I'll DM you to set up a time.

This is still an issue, by the way. @jamieclarke @BJ Warshaw @Patrick Southern 

I have the same problem today

@iancmy and @Michał20355538a5tx sorry things aren't working! I've direct messaged you both. To debug further, please provide the email address associated with your Frame.io account. Thanks much!

cc @BJ Warshaw @Suvo Sur 

sure

Some additional info from the console when I export the sequence to frame.io:

After the last console log, it gets stuck with uploading.

<37964> <ExporterMPEG4> <5> Looking for H/W codecs for H.26x
<37964> <H26xCodec> <5> Found H/W codec for H.264 - nVidia H.264 Codec
<37964> <MCCallback> <5> wrn_printf: Table A1:Col2 violation. SPS with seq_parameter_set_id = 0 specifies frame size in MBs 2304 that exceeds level limit 1620 for level_idc = 30

<37964> <MCCallback> <5> wrn_printf: Table A1:Col3 violation. SPS with seq_parameter_set_id = 0 specifies DPB size in MBs 9216 that exceeds level limit 8100 for level_idc = 30

<37964> <MCCallback> <5> wrn_printf: Table A1:Col1 violation. SPS with seq_parameter_set_id = 0 specifies MBs processing rate 69120 that exceeds level limit 40500 for level_idc = 30

<37964> <MCCallback> <5> wrn_printf: SPS contains VUI parameters with colour_primaries equal to 9, 11 and 12, which are used for 10-bit color conversion. BT.709 will be used instead.
<2792 (Display Thread)> <panko> <4> DS::FindNearestMonitorIndexForWindow
{
inWindow_valid (bool): "false"
monitorCount (std::uint64_t): "1"
windowSize (StringValue): "{ Left: -31201; Top: -31925; Width: 610; Height: 364; }"
}

<37964> <MCCallback> <5> wrn_printf: SPS contains VUI parameters with colour_primaries equal to 9, 11 and 12, which are used for 10-bit color conversion. BT.709 will be used instead.
<37964> <MCCallback> <5> wrn_printf: SPS contains VUI parameters with transfer_characteristics equal to 14, 16 and 18, which are used for 10-bit color conversion and 15 for 12-bit color conversion. BT.709 will be used instead.
<37964> <MCCallback> <5> wrn_printf: SPS contains VUI parameters with matrix_coefficients equal to 9, 10, 11 and 14, which are used for 10-bit color conversion. BT.709 will be used instead.
<37964> <MCCallback> <5> wrn_printf: Table A1:Col2 violation. SPS with seq_parameter_set_id = 0 specifies frame size in MBs 2304 that exceeds level limit 1620 for level_idc = 30

<37964> <MCCallback> <5> wrn_printf: Table A1:Col3 violation. SPS with seq_parameter_set_id = 0 specifies DPB size in MBs 9216 that exceeds level limit 8100 for level_idc = 30

<37964> <MCCallback> <5> wrn_printf: Table A1:Col1 violation. SPS with seq_parameter_set_id = 0 specifies MBs processing rate 69120 that exceeds level limit 40500 for level_idc = 30

<37964> <MCCallback> <5> wrn_printf: SPS contains VUI parameters with colour_primaries equal to 9, 11 and 12, which are used for 10-bit color conversion. BT.709 will be used instead.
<37964> <H26xCodec> <1> Encoded using nVidia H.264 Codec (H/W codec) for H.26x
<37964> <NvidiaEncoderV13> <5> Encoded 57000 Frames Encode FPS = 245.091 Encode Size 1920 x 1080
<37964> <H26xCodec> <1> Time taken for; video =50031 audio=11729 mux=61349
<37964> <ExporterHost::BeginThreadExport> <5> Exporter finished in : 322.602 seconds. Result code: 0 Destination:[REDACTED]

@Michał20355538a5tx our engineers are investigating this issue. However, we're struggling to find repeatable steps to reproduce. Would you be open to meeting with me and our engineers to find the root cause of the issue?

i have the same issue in PP version 25.6.3

@iancmy without looking at your network traffic, it's hard to tell the root cause. Could we set up some time with you and our Software Engineers to triage your upload issue?