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Quel_Belle
Known Participant
Oct 21, 2024 5:50 PM UTC
Question

Frame io V4 not updating on Premiere Pro 25

Hello!

I've updated Frame io to v4 and while it says on  my plugins that it is installed, it does not run on Premiere Pro 25. When I click on manage plugins, nothing happens. I already got in touch with Frame io and they informed me the issue is on Adobe's side? When I go to Window>Extensions in Premiere, it is not there. 

 

    5 replies

    Quel_BelleAuthor
    Known Participant
    Oct 21, 2024 6:31 PM UTC

    As of this morning, it would not allow me to click on 'manage'. I would click on it and it wouldn't take me anywhere, but it worked just now. 🙂 Looks goodnow, thank you so much.

     

     

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    Patrick Southern
    Community Manager
    Patrick SouthernCommunity Manager
    Community Manager
    Jan 9, 2025 10:44 PM UTC

    Thank you @Quel_Belle! How are things going now? Is the Creative Cloud desktop app allowing you to update the plugin as our updates become available?

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    Patrick Southern
    Community Manager
    Patrick SouthernCommunity Manager
    Community Manager
    Oct 21, 2024 6:05 PM UTC

    Hey @Quel_Belle! If you go to the Creative Cloud desktop app, click on "Stock & Marketplace", select "Plugins" and then "Manage Plugins", what do you see for the Frame.io V4 Comments plugin? Do you see an "Install" button?

     

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