Frame io V4 not updating on Premiere Pro 25

Forum|Forum|1 year ago
October 21, 2024
5 replies
1509 views

Hello!

I've updated Frame io to v4 and while it says on my plugins that it is installed, it does not run on Premiere Pro 25. When I click on manage plugins, nothing happens. I already got in touch with Frame io and they informed me the issue is on Adobe's side? When I go to Window>Extensions in Premiere, it is not there.

User experience or interface

Q

Quel_BelleAuthor

Known Participant

As of this morning, it would not allow me to click on 'manage'. I would click on it and it wouldn't take me anywhere, but it worked just now. 🙂 Looks goodnow, thank you so much.

Patrick Southern

Community Manager

Thank you @Quel_Belle! How are things going now? Is the Creative Cloud desktop app allowing you to update the plugin as our updates become available?

Patrick Southern

Community Manager

Hey @Quel_Belle! If you go to the Creative Cloud desktop app, click on "Stock & Marketplace", select "Plugins" and then "Manage Plugins", what do you see for the Frame.io V4 Comments plugin? Do you see an "Install" button?

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