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bacreative
Participant
December 9, 2025
Question

Frame.io (v4) Panel Doesn't Open Browser to Login

  • December 9, 2025
  • 7 replies
  • 793 views

When I try and load the Frame.io (v4) panel in Premiere, it give me the "Get Started" prompt to login to my account. Then, when I click the "Get Started" button, it changes to the message "Authenticating, please continue in the browser". Except, no browser window ever pops up to have me log in. Tried numerous times, tried changing my default browser to something else, tried restarting Premiere and tried restarting the computer. Nothing changes. 

 

Running Premiere Pro 25.6.3

Frame.io account is v4

Mac OS 26.1

Mac Studio M2 Ultra

7 replies

January 23, 2026

I have found a fix within Keychain on Mac... enter into keychain acsess, search for adobe, find the 'com.adobe.frameio.token', go into 'more info' then 'acsess control' then use the + icon at the bottom and find the latest version of Premiere (also Ae) and add it in... reboot Premiere and then your golden. Hope this helps people in the future.

Adobe Employee
January 23, 2026

Hi Jake275245063bih,

 

Thanks for confirming the fix & sharing the steps with the community!

 

Regards,

Sumeet

December 17, 2025

Yep - Try deleting the com.adobe.frameio.token in Keychain Access and reauthenticate again. (You may need to restart Premiere Pro.)

jamieclarke
Community Manager
Community Manager
December 17, 2025

@Patrick Southern @BJ Warshaw @Suvo Sur - Have you seen this behavior?

Participant
December 12, 2025

Thanks, this worked for me as well.

bacreative
Participant
December 10, 2025

Okay - quick follow update. Just tried the panel again inside of the non-beta Premiere. And something happened that it now works. This is a little maddening. Once I ran the panel inside of Beta, then closed beta, the panel in non-beta functions. So strange. 

January 13, 2026

Thanks! This worked for me too. I had removed the beta version, and it caused it to stop working in 25 lol. Hopefully something they can fix.

bacreative
Participant
December 10, 2025

Have now tried that and it still didn't work. However, I reinstalled the Frame.io V4 Comments "plugin" from the marketplace and that worked, but it's a completely different panel inside of Premiere. I was attempting to use the native panel. But I guess for now I'll use this one until they fix it.

 

On a related note, I checked the Premiere Pro Beta native panel, and it worked with no problem whatsoever. So it's gotta be something with the current shipping version of Premiere. 

IanB_360
Community Manager
Community Manager
December 10, 2025

Hi @bacreative 
Have you tried logging out of th Adobe Account complelety and then restarting the app, log into your Adobe account then try FrameIO v4 again. If that does not help checked the secruity settings on your Mac to be sure nothing has changed in the Secruity and Privacy section. I attempeted this and was able to log in through safari on an M3 Max Tahoe 26.0.1. 
Here to help

Ian