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rodin4677851
rodin4677851
Participating Frequently
Jul 3, 2024 7:31 AM UTC
Answered

Frame.io will not completely upload Premiere video sequence or directly to Frame.io project folder

Hiya Everyone, I’m been having issues with Frame.io, uploading timeline content, (uploading and dragging) video files via Premiere Pro Frame-io window or via a Frame project folder in a browser window. I get the video to show it is uploading to 98% to 100% but it never finishes!

I’m on Windows 10, running the latest version of Premiere Pro. I’m behind a firewall. I’m on Enterprise version of Creative Cloud and have the free version of Frame-io.

I have cleared the PPro’s cache, increased PPro RAM allocation (28gb RAm for PPro and 3gb for other apps), and made sure there is enough scratch disk space. Any suggestions? Thanks in advance. 🤓

    Patrick Southern
    Patrick SouthernCorrect answer
    Community Manager
    Jul 8, 2024 6:51 PM UTC

    @rodin4677851 there are two things that could be happening here. 

    1.  The upload completes, but the website isn't updating. Refreshing your browser (Control + Shift + R) should fix the issue in this case.
    2.  The URLs for Frame.io's servers are not allowed by your firewall. Make sure all of the URLs under the "Frame.io" section of this article are on the URL Allow List for your firewall. https://helpx.adobe.com/enterprise/kb/network-endpoints.html#:~:text=Frame,-.io

      Let us know if neither of those things work for you.

    View reply

    11 replies

    rodin4677851
    rodin4677851Author
    Participating Frequently
    Aug 23, 2024 3:53 AM UTC

    @Patrick Southern and @Bruce Bullis 
    FYI: my IT support person updated the "URL Allow List" for our firewall. https://helpx.adobe.com/enterprise/kb/network-endpoints.html#:~:text=Frame,-.io

    This worked for Frame io, but I was still blocked (upload wouldn't complete) for Adobe Creative Cloud "Quick actions" i.e. Convert to MP4, Crop Video, Resize video, Merge videos, Convert to GIF. 

    The IT support allowed MP4 files, plus WMF (Windows Media Files) to upload through our firewall. Now all the Quick actions work! It took awhile for all the sign-offs. Thanks for all your help!

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    rodin4677851
    rodin4677851Author
    Participating Frequently
    Jul 25, 2024 12:12 AM UTC

    FYI: I was able to upload from a personal iMac (a test video) to Frame.io. Still unable to upload from the work laptop PC.
    My IT people said the Adobe upload server address has been previouly OKAY'd. The IT minons are still looking into my Frame upload issue. 

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      rodin4677851
      rodin4677851Author
      Participating Frequently
      Jul 8, 2024 9:10 PM UTC

      @Patrick Southern - thanks for responding. Refreshing the MS Edge and Chrome browser, didn't work, d'oh!
      I have a submitted a support ticket and have included your suggestions, thanks. 🙂

      Translate
      Patrick Southern
      Community Manager
      Patrick SouthernCommunity ManagerCorrect answer
      Community Manager
      Jul 8, 2024 6:51 PM UTC

      @rodin4677851 there are two things that could be happening here. 

      1.  The upload completes, but the website isn't updating. Refreshing your browser (Control + Shift + R) should fix the issue in this case.
      2.  The URLs for Frame.io's servers are not allowed by your firewall. Make sure all of the URLs under the "Frame.io" section of this article are on the URL Allow List for your firewall. https://helpx.adobe.com/enterprise/kb/network-endpoints.html#:~:text=Frame,-.io

        Let us know if neither of those things work for you.

      Translate
      david_jonathan_1033
      Participant
      Oct 20, 2025 9:59 AM UTC

      Have the same issue right now but im on mac. 

       

      Translate
        Patrick Southern
        Community Manager
        Patrick SouthernCommunity Manager
        Community Manager
        Oct 20, 2025 4:53 PM UTC

        @david_jonathan_1033 are you using any sort of firewall, proxy server, or VPN? Were you running into this during the major AWS outage this morning?

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        rodin4677851
        rodin4677851Author
        Participating Frequently
        Jul 4, 2024 4:01 AM UTC

        Frame.io Loading via the Frame.io website. The "Generating thumbnails" has not completed, even thought the video is 4:39 in duration. It has been over an hour, it has not changed the status.

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        rodin4677851
        rodin4677851Author
        Participating Frequently
        Jul 3, 2024 8:36 PM UTC

        HP ZBook Fury 15 G8 Mobile Workstation

        11th Gen Intel(R) Core(TM) i7-11850H @ 2.50GHz

        32GB RAM

        Windows 11
        NVIDIA RTX A4000 Laptop GPU 8GB VRAM
        Premiere Pro version: 24.5

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        rodin4677851
        rodin4677851Author
        Participating Frequently
        Jul 3, 2024 8:24 PM UTC

        @Bruce Bullis 
        Hiya Bruce, yes, PPro was closed. I uploaded the video directly to the project folder in Frame.io, it has been ongoing since December 2023. 



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        Bruce Bullis
        Bruce Bullis
        Legend
        Jul 3, 2024 4:52 PM UTC

        Frame.io? Oh, wait... 😉

        Rodin, it sound from your description as though you can encounter this upload issue, even when PPro is not running; is that correct? 

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        R Neil Haugen
        R Neil Haugen
        Legend
        Jul 3, 2024 4:47 PM UTC

        @Bruce Bullis would you know who to ask about this?

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