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Participant
November 8, 2020
Question

Freezing

  • November 8, 2020
  • 2 replies
  • 202 views

Hi guys ! Having a problem with certain clip freezing , they are the same frame rate as the sequence and the have no effects applied to them 

when I originally put it in the timeline it's perfectly fine ! But as soon as I render the timeline it is freezing a handful of clips , I take them out and re-insert them but it just keeps happening as soon as it is rendered 

has anyone had this problem ? Please help 

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2 replies

Peru Bob
Community Expert
Community Expert
November 8, 2020

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-question-on-this-forum/td-p/3929027?page=1

Legend
November 8, 2020

any chance this is material from a screen recording or smartphone?  If so, the problem is probably that the material has a variable frrame rate.  Here's the party line on screen recordings

https://community.adobe.com/t5/premiere-pro/faq-issues-with-screen-recorded-footage-in-premiere-pro/td-p/10874355?page=1

use mediainfo to determine whether your source is variable or constant frame rate

https://mediaarea.net/en/MediaInfo/Download
if it's variable use handbrake to convert to constant frame rate
https://handbrake.fr
and here's a tutorial on how to use handbrake
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

Participant
November 8, 2020

No , it's all done on my mavic pro 2 , 80% of the clips will play perfectly , and they are all in the same format / FPS everything , but certain clips won't play , they jutter and freeze as soon as they are rendered 😫