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Royhessey
Inspiring
June 22, 2019
Question

Frequent crashes in Premiere Pro Ver 13.1

  • June 22, 2019
  • 1 reply
  • 529 views

Been using Premiere since the mid 1990's and found it to be reasonable stable. In the last month I average several crashes per day.

The program becomes unstable when I use the Warp Stabilization effect.

Any clues?

My system details are :

Windows 10 Professional (x64) Version 1809 (build 17763.557)
Install Language: English (United Kingdom)
System Locale: English (United Kingdom)
Installed: 15/01/2019 3:22:00 PM
Servicing Branch: Current Branch (CB)
Boot Mode: UEFI with successful Secure Boot

Board: ASUSTeK COMPUTER INC. X99-A II Rev 1.xx

Serial Number: [removed ussnorway]

Bus Clock: 100 megahertz

UEFI: American Megatrends Inc. 0801 06/28/2016

130984 Megabytes Usable Installed Memory

Slot 'DIMM_A1' has 16384 MB

Slot 'DIMM_A2' has 16384 MB

Slot 'DIMM_B1' has 16384 MB

Slot 'DIMM_B2' has 16384 MB

Slot 'DIMM_C1' has 16384 MB

Slot 'DIMM_C2' has 16384 MB

Slot 'DIMM_D1' has 16384 MB

Slot 'DIMM_D2' has 16384 MB

4519.32 Gigabytes Usable Hard Drive Capacity

1525.51 Gigabytes Hard Drive Free Space

HL-DT-ST BD-RE BH16NS55 [Optical drive]

Crucial_CT960M500SSD1 [Hard drive] (960.20 GB) -- drive 1, s/n 1324093FDCD3, rev MU02, SMART Status: Healthy

Generic STORAGE DEVICE USB Device [Hard drive] -- drive 7

Generic STORAGE DEVICE USB Device [Hard drive] -- drive 11

Generic STORAGE DEVICE USB Device [Hard drive] -- drive 5

Generic STORAGE DEVICE USB Device [Hard drive] -- drive 4

Generic STORAGE DEVICE USB Device [Hard drive] -- drive 6

Generic STORAGE DEVICE USB Device [Hard drive] -- drive 8

Generic STORAGE DEVICE USB Device [Hard drive] -- drive 13

Generic STORAGE DEVICE USB Device [Hard drive] -- drive 12

Generic STORAGE DEVICE USB Device [Hard drive] -- drive 10

Generic STORAGE DEVICE USB Device [Hard drive] -- drive 9

Samsung SSD 850 EVO 1TB [Hard drive] (1000.20 GB) -- drive 0, s/n S2PWNXAH304709B, rev EMT02B6Q, SMART Status: Healthy

Samsung SSD 860 PRO 2TB [Hard drive] (2048.41 GB) -- drive 2, s/n S41BNF0K501100E, rev RVM01B6Q, SMART Status: Healthy

Samsung SSD 950 PRO 512GB [Hard drive] (512.11 GB) -- drive 3, s/n 0025_3856_61B0_16FE.

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1 reply

Ussnorway7605025
Legend
June 22, 2019

Royhessey  wrote

The program becomes unstable when I use the Warp Stabilization effect.

yes its not just you

how much ram is in the system?

press your [windows key] + [pause] to bring it up

Royhessey
RoyhesseyAuthor
Inspiring
June 22, 2019

I have stacks of RAM as per specs above

Ussnorway7605025
Legend
June 22, 2019

test; if you disconnect from the internet i.e, physically unplug the network cable and then rerun the same warp does it still crash?

  1. shut the software down
  2. unplug the cable
  3. open the software back up and run the same warp that crashed before