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Participant
December 6, 2019
Question

Frozen installation

  • December 6, 2019
  • 2 replies
  • 189 views

On installation for the premiere pro it starts to download and gets to about 5.6% and then freezes it tells me it has 1hr an 30 minutes I come back 3 hours later and it was still on 5.6 I've done everything on the support page but nothing is working anyone know why this is happening and yes my internet connection is stable 

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2 replies

Legend
December 8, 2019

what platform are you working on (mac or windows)?  Have you tried restarting your computer?  Are you running any other programs (if so quit them).  Do you have any antivirus software installed (if so, try turning it off).

Richard van den Boogaard
Community Expert
Community Expert
December 6, 2019

Do you have enough free space available on your installation drive?

Have you updated your hardware (e.g. graphics card driver)?