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Ashley0432
Ashley0432
Known Participant
February 23, 2017
Answered

Full Red Frames showing over footage

  • February 23, 2017
  • 8 replies
  • 6158 views

I've just started editing a project using footage from a new camera shot at 4K. I'm getting random fully red frames overlaying the footage playback. It shows at random and can sometimes disappears moving the clip around a bit. I've tried updating to latest version and emptying cache but the issue still persists.

This topic has been closed for replies.
Correct answer test434334

I found this answer and it solved my problem

If it is Windows machine, In Premiere Pro > Preferences > Media > Uncheck "Enable accelerated Intel H.264 decoding" > Restart Premiere Pro & Check the red frames

yeaaaah

8 replies

F
FUJI.DON.THE.FAMOUS
Participant
May 24, 2023

Hey i havent found a solution that works for me but by switching around the order of effects it seemed to go away. I had lumitri, turbulent displace, and echo (in that order). By moving lumitry last it fixed it. Hopefully this helps someone in the future with this obscure issue.

test434334
test434334Correct answer
Participant
April 9, 2017

I found this answer and it solved my problem

If it is Windows machine, In Premiere Pro > Preferences > Media > Uncheck "Enable accelerated Intel H.264 decoding" > Restart Premiere Pro & Check the red frames

yeaaaah

    P
    philipg87373164
    Participant
    April 30, 2017

    If it is Windows machine, In Premiere Pro > Preferences > Media > Uncheck "Enable accelerated Intel H.264 decoding" > Restart Premiere Pro

    Test 434334, You are absolutely correct. I wish Adobe would highlight your solution as a correct answer. I spend five hours today searching everywhere and trying multiple false paths. Your solution fixed my red frames in Premiere Pro CC 2017 on a Windows 8.1 machine. Thanks!

    Ashley0432
    Ashley0432Author
    Known Participant
    March 17, 2017

    Any other suggestions?! Nothing working so far and its making it very difficult to get on with my work, I'm getting backlogged with editing work

    Rameez_Khan
    Rameez_Khan
    Legend
    March 17, 2017

    Hi Ashley0432,

    Could you please start a chat with one of our support experts and get this checked? Contact Customer Care

    Let us know if they are able to fix it.

    Thanks,

    Rameez

    Ashley0432
    Ashley0432Author
    Known Participant
    March 8, 2017

    Any other ideas??

    E
    excited_Genie16B8
    Legend
    March 8, 2017

    Have you gone through the full troubleshooting guide?

    Ashley0432
    Ashley0432Author
    Known Participant
    March 8, 2017

    Pretty much with a couple of exceptions. I'd rather avoid reinstalling Windows. I will try deleting and reinstalling Premiere though, I thought I tried this initially but can't remember now so will give it another go

    Ashley0432
    Ashley0432Author
    Known Participant
    March 7, 2017

    Pre rendering the timeline seems to clear it up but I still would like to fix the issue without having to do this

    Ashley0432
    Ashley0432Author
    Known Participant
    March 7, 2017

    The clips are fine in After Effects so its just an issue with Premiere

    Rameez_Khan
    Rameez_Khan
    Legend
    March 7, 2017

    Hello Ashley0432,

    Thanks for providing the sample file.

    I imported it on my machine [Win 10, NVIDIA Quadro K2100M, Premiere Pro 11.0.2] and it works without any issues.

    Jim_Simon, can you test it on your end?

    Thanks,

    Rameez

    E
    excited_Genie16B8
    Legend
    March 7, 2017

    Here's a list of things you can try.  Might find something useful.

    Premiere Pro Troubleshooting Guide

      Rameez_Khan
      Rameez_Khan
      Legend
      February 23, 2017

      Hi Ashley0432,

      What's the make and model of the camera?

      Which OS are you on?

      What are your computer specs? Which GPU is installed in your machine?

      What are your sequence settings?

      Try changing the Video Renderer to software only under File > Project Settings > General.

      Let us know if that helps.

      Rameez

      Ashley0432
      Ashley0432Author
      Known Participant
      February 23, 2017

      Sony A7s ii - Shooting XAVC S 4K

      Windows 10 Pro 64 Bit

      Intel Core i7-4790K CPU

      16GB RAM

      NVIDIA GeForce FTX 960

      Tried in both 1080 and 4k Sequences

      Changing the video render settings to software only has definitely improved it. It still does it to a couple clips but is much better. What does this mean?

      Rameez_Khan
      Rameez_Khan
      Legend
      February 27, 2017

      Hi Ashley0432,

      By changing the Video Renderer to software only, Premiere Pro will not use the GPU to generate previews.

      Additionally, do you mind updating the Video Card drivers and see if that makes any difference?

      Thanks,

      Rameez

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