Full screen image being stretched vertically

Question

I have used Premiere Pro for 20 years, never had this problem please help! It’s suddenly happened. I use a 2014 MBP with Premiere Pro CC 2019.

Working in a 7680 x 4320 timeline- exactly as I have for the last 12 months, same camera 8k footage etc. When I go Fullscreen it’s stretching the image vertically to fill the MacBook Pro’s screen, rather than adding the small black bars to keep it the correct 16:9 aspect ratio. I’ve tried deleting the preferences, created new timelines, created a new project and still its there.

Please can anyone help I’ve already wasted hours trying to fix this.. thank you in advance! Woody

Kevin J. Monahan Jr. · Answer

Hey Woody,Sorry about that. Can you try the footage in a new sequence? If that doesn't work, try a new project. Still not working? See if you can install a more current version to see if your bug is there. Finally, if you upload some footage I can inspect, I'd be willing to test it before passing it along to our devs. I hope I can help. Thanks,Kevin

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