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eric_4638
Participant
September 16, 2025
Question

Generative Extend - Your Country Doesn't Support This Purchase!

  • September 16, 2025
  • 2 replies
  • 174 views

We are a US company with an Adobe Suite enterprise account. 

Others have posted this bug. I'm posting here at the same time as I've let our IT and admin know about the issue, hoping the solution is simpler and faster than waiting for it it to go through channels internally. I used this tool with success in beta! Great addition to the suite. My laptop was just upgraded, the tool is now native, why the sudden bug? One possibility: we also have offices in the UK and Asia. Possible that's locking out this function? Even though I am a US employee with US IP address. 

 

M4 Pro

Sequoia 15.6.1

24GB Ram

Premiere Pro 25.5.0 (Build 13)

 

 

 

 

2 replies

caroline_edits
Community Manager
caroline_editsCommunity Manager
Community Manager
September 23, 2025

Hey Eric! Sorry about the issue with generative extend!

 

Did Jamie's info help you out at all? I'm mostly looking at the last caveat he shared.

Some enterprise users, particularly those with a CCE v3 license, don't have Firefly services enabled. Therefore, they will not be able to access Generative Extend.

 

Let us know if you heard anything from your IT and admin teams. We'll help however we can.

Caroline

jamieclarke
Community Manager
jamieclarkeCommunity Manager
Community Manager
September 17, 2025

Hi @eric_4638 - here is the Generative Extend Overview

I wonder if you are running into one of these issues, where you would need to contact your administrator.

Alert

Generative Extend is currently unavailable to some users in the following circumstances: 

  • Generative Extend is powered by Adobe Firefly, which isn't available in Russia, Belarus, and China. Users in these countries cannot access this feature. Learn more about using Generative Extend.
  • Users who are part of K-12 and educational organizations may experience limited or no access to Generative Extend.
  • Some enterprise users, particularly those with a CCE v3 license, don't have Firefly services enabled. Therefore, they will not be able to access Generative Extend.
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