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AndrewTheGreat
AndrewTheGreat
Known Participant
Jun 28, 2024 12:00 PM UTC
Question

Generic Importer Error when using Dynamic Link

Premiere Pro 24.5, After Effects 24.5, 5 secconds of a DJI footage (3840 x 2160 - 29,97 - HEVC 10 bit 4:2:0) is Render and Replaced in Premiere pro (to any Sequence formats, tried all of them) is sent to Ae via the Replace with after effects Composition command, and when Ae opens I see this:

 

Upon returning back to Premiere Pro I see this error, the clip to be sent to Ae does not change to an Ae layer:

 

RTX 4080, i7 14700K, Win11, nvidia 556.12 video driver - thought it might be it, but the previous version did not give such bugs and the new driver does not change anything related to Adobe products or ENVENC.

 

Surely, I tried resetting Premiere pro and AE preferences, cleaning the cache and so on. Gonna try reverting the video driver right now, though not sure if it'll help

    6 replies

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    Jan 6, 2025 10:55 PM UTC

    Sorry @AndrewTheGreat,

    I hope the team will respond to this bug report shortly. Sorry about the problem.

     

    Cheers,
    Kevin

     

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    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    ThisCloseToPiratingIt
    ThisCloseToPiratingIt
    Inspiring
    Jan 6, 2025 5:48 AM UTC

    This seems to be happening at random with premiere pro beta 25.2 and 25.1. even on fresh installs with cleared prefs and cache. Will randomly break and not fix itself. No effects added, and different footage used. 

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    AndrewTheGreat
    AndrewTheGreatAuthor
    Known Participant
    Jul 18, 2024 11:07 AM UTC

    Hi, @Kevin-Monahan I accidentally marked your answer as the correct... No, Nesting doesn't help, because in Ae I rotoscope the video which can be done only on the clip itself

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    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    Jul 17, 2024 11:16 PM UTC

    Hi @AndrewTheGreat.

    I'm Kevin from Support, one of the moderators here.

     

    Thanks for the bug report. I wonder if this error can be avoided by nesting the clip using Transform and applying the Crop effect to that nest. The Transform effect can introduce strange issues from time to time, and this sounds like one of them. I hope that the developers will assist you with this issue shortly.

     

    Sorry for the hassle.

     

    Thanks,

    Kevin

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    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    Jul 17, 2024 11:13 PM UTC

    The status of this bug report is updated.

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    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    AndrewTheGreat
    AndrewTheGreatAuthor
    Known Participant
    Jun 28, 2024 12:12 PM UTC

    And I have found why this bug happens - the reason is Premiere Pro's OWN crop effect or its combination with something else. Here's what I have in the clip I'm sending to AE:

    As you can see there's Motion animation and two Premiere Pro's own effects - Transform and Crop. I first thought it was the transform effect that caused this bug, so I removed it and it did not fix it. So I brought it back and removed the crop effect and it immediately fixed it. 

    Please, Adobe, investigate this issue, since it's the first time in my 15 years of using Premiere pro that I've had an issue with the Crop effect...

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    Stop trying to edit and EDIT!
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