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M
mautulum
Participant
June 23, 2018
Answered

Ghosts as soon I import video to the project

  • June 23, 2018
  • 4 replies
  • 585 views

as soon I import video to the proyect and the cursor goes over the video it automatically gets noise with fushia and light green so I double click it and apears  in the upper left side of premier once again with same ghosts so I drag it to the time line and it produces the same effect , then I play it and still .

drivers are updated java as well

    This topic has been closed for replies.
    Correct answer Kevin J. Monahan Jr.

    Hi mautulum,

    See this thread for the solution. Green and Pink Video in Premiere Pro 12.0.1 (Build 69)

    You need the correct GPU drivers.

    Thanks,
    Kevin

    4 replies

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.Correct answer
    Legend
    July 11, 2018

    Hi mautulum,

    See this thread for the solution. Green and Pink Video in Premiere Pro 12.0.1 (Build 69)

    You need the correct GPU drivers.

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    M
    Mr Wrinkly
    Participant
    July 12, 2018

    The smug answers about correcting drivers is way off base.

    This ghosting problem only existed after Adobe upgraded Premier Pro

    recently.

    An example of a company that has a similar program is NCH that has a very

    good program VideoPad from which Adobe could learn a lot.

    There is a definite BUG in the PremierPro program that was created very

    recently by the code writers at Adobe.

    IT IS NOT IN THE INDIVIDUAL COMPUTERS NOR THEIR DRIVERS!

    On Wed, Jul 11, 2018 at 6:48 PM, Kevin-Monahan <forums_noreply@adobe.com>

    stacey322
    stacey322
    Participant
    June 23, 2018

    I am having the same exact issue.  This just started sometime this week.  I opened an existing program that I knew was fine and it is now doing the same thing the new videos I am importing are doing.

    M
    Mr Wrinkly
    Participant
    June 24, 2018

    This problem is something created by the writers of the Adobe program not

    the computer or any software or hardware running on the computer. This

    needs to be corrected by Adobe and the folks working on Premier Pro, not by

    individual on their computers. The problem started with the current

    edition of Premier Pro and the last update of the software.

    If you suggest that individual tinker with their computers, it will only

    compound the issue. ADOBE NEEDS TO ADDRESS THIS PROBLEM IMMEDIATELY IF

    THEY SEEK TO HAVE SATISFIED CUSTOMERS.

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    July 11, 2018
    • This problem is something created by the writers of the Adobe program not the computer or any software or hardware running on the computer.
    • This needs to be corrected by Adobe and the folks working on Premier Pro, not by individual on their computers.   
    • The problem started with the current edition of Premier Pro and the last update of the software.
    • If you suggest that individual tinker with their computers, it will only compound the issue.   
    • ADOBE NEEDS TO ADDRESS THIS PROBLEM IMMEDIATELY IF THEY SEEK TO HAVE SATISFIED CUSTOMERS.

    Mr. Wrinkly,

    This is an issue with display drivers that need to be updated to the correct version. Though you don't need to be a computer expert, as a pro video editor, you do need to keep pace with the current needs of your computer's components, including drivers. This is something Adobe has no control over in many cases. I do agree that this issue can be confusing, though. Once you have the correct drivers, your system should function normally. Sorry for the frustration.

    Regards,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    E
    excited_Genie16B8
    Legend
    June 23, 2018

    I believe this is an error with Intel graphics.

    I recommend a 1000 series nVidia card for your edit system.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    June 23, 2018

    More information needed for someone to help... please click below and provide the requested information

    -Troubleshooting https://forums.adobe.com/thread/2261475

    -Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

    Do not count on Windows to be fully up to date when it comes to device drivers

    Go to the vendor site to be sure you have an updated driver for your graphic adapter

    •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

    •ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

    There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

    M
    mautulumAuthor
    Participant
    June 23, 2018

    thanks John for the information ill try to get the info of which nvidia card i got

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