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MadMaxwell
Participant
January 5, 2018
Question

Graphic burning in word to video after it leaves the screen!

  • January 5, 2018
  • 3 replies
  • 251 views

So I have a Quicktime Animation.mov of some Motion graphics from a friend. One of the words in this sequence is "INTRODUCING" which leaves the screen after around 6 seconds as seen bellow.

After this is the title animation, however for some reason you can still see the word introducing.

It never did this until recently and I am not sure whats going on. Here is a still of the actual animation

Any thoughts?

    This topic has been closed for replies.

    3 replies

    Legend
    January 6, 2018

    What happens if you go to an empty section of the sequence?

    MadMaxwell
    Participant
    January 6, 2018

    Sorry, they cleared cache and it did nothing still there and now on all my exports

    Peru Bob
    Community Expert
    Community Expert
    January 6, 2018

    Try deleting the Media Cache Database and Media Cache files

    MadMaxwell
    Participant
    January 6, 2018

    I was on technical support with adobe and when they remoted into my machine.

    Peru Bob
    Community Expert
    Community Expert
    January 6, 2018

    Did they solve the problem?

    If so, how?