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J
João Agostinho
Participant
July 12, 2020
Question

Green Bars on Premiere Pro 2020

  • July 12, 2020
  • 3 replies
  • 718 views

I have windows 10 pro with the 2004 version, and I have the I5 7500 3.50ghz processor and 16GB of internal memory,
My premiere pro 2020 updated and these green bars appeared, I thought it was a problem in the Intel HD Graphics 630, but it works well in games, so I discarded this option I tried everything to solve it and nothing worked, please someone, who already has I had this problem, and it can help me, I am very grateful, I have a lot of work to do and I have been stopped because of this.

This topic has been closed for replies.

3 replies

nishu_kush
nishu_kush
Legend
July 16, 2020

Hi SpeedFoxProd,

 

Welcome to the Community and sorry for your issue.

Please try installing the beta version of the Intel GPU driver or roll back to the previous version. We've observed users having this issue with the latest version of Intel GPU driver.

Let us know how it goes.

 

Thanks,

Nishu

L
Louise0D45
Participant
August 18, 2020

Updating drivers, updating windows, uninstalling and reinstalling Premiere, updating Premiere. Nothing worked. Are there any solutions in the works?

nishu_kush
nishu_kush
Legend
August 19, 2020

Hi Louise0D45,

 

What's the version of Intel GPU driver that's installed on your computer? Feel free to share a screenshot https://www.intel.in/content/www/in/en/support/articles/000005589/graphics.html

Intalling the Intel GPU driver beta version resolvesd the issue for me.

Looking forward to your response.

 

Thanks,

Nishu

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
July 12, 2020

Please do NOT add images via the "attach files" box, as you are then forcing everyone to DOWNLOAD the file to view it outside their browser. Drag/drop the image files directly ONTO your reply box so other users can see them without needing to download unknown strange files.
Thank you! 

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
July 12, 2020

Every time Windows updates there may be problems with drivers... if your Intel HD Graphics 630 worked before, and you have problems now... that is almost certainly due to needing a driver update

 

I have nvidia, so have no idea how you update an intel driver

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