Skip to main content
Participating Frequently
January 29, 2024
Question

H.264 Exports Unusable - Freezing Playback

  • January 29, 2024
  • 11 replies
  • 1127 views

Ever since the new update, my H.264 exports from Premiere and Media Encoder produce files that freeze during playback. 90% of the video will run smoothly, but at random points in playback the file will freeze from anywhere between 30 seconds and 5 minutes. Sound cuts out, frame freezes, while the runtime keeps going and then eventually it unsticks itself.

 

It's ridiculous that Premiere can't even produce an mp4 file that works. I found discussions from a few years ago sharing the same issue, but the work arounds from back then don't work on today's version of premiere. 

 

Hilarious that you have to pay so much for a yearly subscription for a product that doesn't work.

11 replies

mattchristensen
Legend
January 29, 2024

@Jazzman420 Could you share the exact version of Premiere Pro you're using, what your system specs are, and which export settings or preset you're using? Also, what are you using to play back the files where you see them freeze?