Skip to main content
J
jelizondoedits
Inspiring
August 12, 2024
Answered

H.265 files now import as audio only

  • August 12, 2024
  • 12 replies
  • 953 views

I was working with H.265 files in Premiere for about a week with no problems. I was actually able to edit a project with them.

Then one day, all the files suddenly went offline. I tried relinking, but that didn't work. Then when I reimported the files, they showed up as audio only. I even reinstalled Premiere, which didn't help.

When I play the files in Quicktime Player or in the Finder, they play normally. I have to now transcode them to H.264 in order for them to work in Premiere.

 

The H.265 files have been shot on a Fuji XH2s. They are Long GOP 4:2:2 10bit 200 Mbps.

 

I'm on a Mac Mini M1 running macOS 12.7.6 and Premiere Pro 24.5.

    This topic has been closed for replies.
    Correct answer jelizondoedits

    Upgraded to macOS Sonoma and did a clean install. My H265 clip now imports with video and audio.

    12 replies

    Show previous replies
    J
    jelizondoeditsAuthor
    Inspiring
    August 12, 2024

    I definitely did not instal any plugins or extra codec packs. The only thing I remember is I was getting messages about my machine running out of memory when I had Premiere and Audition open at the same time. Then suddenly all my H265 files went offline. I'll send you one of my files.

      jamieclarke
      Community Manager
      jamieclarkeCommunity Manager
      Community Manager
      August 12, 2024

      Hi @jelizondoedits - What has changed from the time the files were working to not working now?  Did you install any plugins or extra codec packs?  Can you send us one of the files you can use any transfer service and email me at jamiec@adobe.com

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices