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williams58505389
Participant
January 24, 2023
Question

h264 NAS

  • January 24, 2023
  • 42 replies
  • 1965 views
Bug report: After upgrading to Premiere v15, exporting an H264 file from either Premiere or Media Encoder to my NAS creates a file which the program claims exported successfully, but actually creates a glitched file. At some point in the file, the audio will drop out, and the video will freeze on a single frame, which will remain on screen for the rest of the duration.

Exporting a quicktime file to my NAS doesn't cause this problem, and exporting an H264 file to my internal harddrive doesn't cause this problem, so there's only an issue with the combination of encoding to the H264 export setting to a NAS location that is causing a problem.

This is hugely disruptive to my workflow, and I really need it fixed...
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    Tom Nord
    Community Manager
    Tom NordCommunity Manager
    Community Manager
    January 24, 2023
    Thank you for the report. I'm logging a bug now and we'll investigate. If you could provide me with a few more details that would be really helpful:
    * What NAS are you using?
    * What OS/version are you using
    * Is hardware accelerated encoding enabled for the file that doesn't work? If so, does disabling it fix the issue?
    T
    tomm24426693
    Participating Frequently
    January 24, 2023
    This is a complete dealbreaker for us too. We've got the same issue, and it's about the only thing standing between us and upgrading to v15. All versions pre v15 worked fine with our NAS, but now it's just not working like it used to. Same situation as above - every other format works fine, and exporting H264 to non-networked locations is fine. But H264 export to a NAS fails, even though every other format works. We're on Macs here, I haven't had a chance to test our windows machines yet.

    Premiere, AE and AME are all affected. Given how often that people work with both NAS and H264 files, this is really problematic for broadcast and social media professionals.
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