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matthewt23722219
Participant
May 10, 2018
Answered

Hardware Acceleration is Unavailable - H.264 Encoding

  • May 10, 2018
  • 2 replies
  • 23340 views

Hi I was trying to encode a video using H.264 encoding in the newest version of Premiere Pro and I have no Hardware Acceleration Support. Under "Performance" it is greyed out under Software Only.

CPU:  intel i9-7980xe

GPU - Quadro M4000

Ram : 64gb

    This topic has been closed for replies.
    Correct answer kulpreet singh

    Hi matthewt23722219,

    This feature (Hardware Encoding) requires Intel CPU w/QuickSync (Sandy Bridge or newer Intel CPUs).

    Check this thread for more information: Re: Media Encoder Hardware-accelerated H.264 in 2018 April Version

    Thanks,

    Kulpreet Singh

    2 replies

    S
    Community Manager
    Sumeet Kumar ChoubeyCommunity Manager
    Community Manager
    September 21, 2019

    Hi matthewt23722219,

     

    Please refer to this link to understand Hardware Encoding in Premiere Pro.

    https://helpx.adobe.com/x-productkb/multi/gpu-acceleration-and-hardware-encoding.html

    Hope you find it useful.

     

    Thanks,

    Sumeet

    kulpreet singh
    kulpreet singhCorrect answer
    Inspiring
    May 10, 2018

    Hi matthewt23722219,

    This feature (Hardware Encoding) requires Intel CPU w/QuickSync (Sandy Bridge or newer Intel CPUs).

    Check this thread for more information: Re: Media Encoder Hardware-accelerated H.264 in 2018 April Version

    Thanks,

    Kulpreet Singh

      A
      Anonymous
      August 19, 2018

      Well, I have quicksync on 2 systems and it's still greyed out...

      • My desktop's i7-6700 and my GPU is an Nvidia 1050 TI which should have all the latest tech on board as well. --> 0% GPU usage on H.264 rendering
      • Also on my work laptop, different specs (both Intel HD and dedicated Nvidia 960m GPU + i7 GPU with Quicksync), I can verify this does NOT work either no matter what I try

      What am I doing wrong? And I know I'm not alone (the internet is full of 'After effects/Premiere/Media encoder not using GPU' threads.)

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