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M
Mesut Or
Inspiring
November 21, 2022
Answered

Hardware decoding not working - AMD Ryzen 2600

  • November 21, 2022
  • 13 replies
  • 2055 views

Hello everyone,

I was using the same configuration last 2 years. Same hardware same video footage same cameras. But now somehow gpu acceleration while playback not working. Usually my gpu maxes out %100 but now my CPU maxes out and Gpu encoding is not in use. Is something changed or is this a bug?

My project is unusable now 

 

Project:  4 camera multicam 

 

Footage Xavc s 1080p50 50/Mbits 

Camera Sony Nx200

Windows 11 22h2

Premiere pro 23.0.0 build 63

 

Amd ryzen 2600

Gtx 1070

16 GB 3200 mhz ram

1 TB NVME ssd (970 evo plus)

 

i know my pc is old but with that gpu decoding i was handling good 

Note: I am not talking about gpu encoding. Its works fine but gpu Decoding doesnt work.

 

 

 
    This topic has been closed for replies.
    Correct answer RjL190365

    Here's the problem:

     

    With newer Nvidia drivers, NVDEC is not working properly. And the PCs that have playback issues all have a common hardware issue: They absolutely require a discrete GPU just to even run anything at all. That includes all F-series Intel CPUs whose integrated UHD Graphics - which is required to be both present and enabled just to even enable its Quick Sync hardware decoder and encoder at all - has been permanently disabled by the chip manufacturer.

     

    What happened with my lower playback scores in PugetBench for Premiere Pro in the H.264 tests when using a pre-516 driver version was that NVDEC literally stole much of the decoding power from the Intel Quick Sync, thereby preventing Quick Sync from doing its job properly. However, once again, the systems that have the issues do not have integrated Intel graphics at all, forcing everything onto the CPU while the NVDEC in post-516.xx drivers is crippled immensely.

    13 replies

    Show previous replies
    M
    Mesut OrAuthor
    Inspiring
    November 22, 2022

    Hello,

    Thank you for your answer. I tested the newest beta version and the problem still occurs. I also tested the previous version 22.5 and the problem still continued but it was working before. So the problem could be Win11 22h2 update or Nvdia driver update 

    Here is some sample footage. Windows 11 media player uses GPU for decoding but premiere pro uses only CPU

     

    https://drive.google.com/file/d/1jrAzWC1luee4IHlOgkyJQFCSTeL12Kik/view?usp=sharing

     

    I appreciate if you can try and reproduce the issue 

    Thank you 

    Mesut

     

    Fergus H
    Community Manager
    Fergus HCommunity Manager
    Community Manager
    November 22, 2022

    Mesut, 

    Would you please share a sample video file with us? 

    Thanks,

    Fergus

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    November 21, 2022

    Hi Mesut,

    Thanks for the info. I formatted the info for you: 

     

    • Issue - Hardware decoding is not working in a Multicam project (with four video streams). 
    • Adobe Premiere Pro version number: Premiere Pro 23.0
    • Operating system - Windows 11 22h2
    • System Info: CPU, GPU, RAM, HD:

      • AMD Ryzen 2600

      • GTX 1070

      • 16 GB 3200 MHz ram

      • 1 TB NVME SSD (970 Evo plus)

    • Footage: XAVC S 1080p50 50/Mbits 
    • Steps to reproduce -
      • Load the footage.
      • See if GPU is decoding the footage.
    • Expected result: 
      • The GPU is decoding the footage. 
      • Usually, my GPU maxes out at 100%, but now my CPU maxes out, and the GPU encoding is not in use. 
    • Actual result: The GPU is not decoding the footage.
    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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